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📦 Section 7: Products & Services

Kind

Category

s7a_0001 · VA-190906-VIPN D-47.pdf · Support · required_services

Products and Services to Support the Project Requirements (and/or Solution)

s7a_0002 · VA-190906-VIPN D-47.pdf · Hosting & Infrastructure · required_products

Supplier will provide Hosting services for operation and management of the current Application.

s7a_0003 · VA-190906-VIPN D-47.pdf · Maintenance & Releases · required_products

Services include regular maintenance of hardware, support software and facilities required.

s7a_0004 · VA-190906-VIPN D-47.pdf · Hosting & Infrastructure · required_products

Provisioning of production and non-production environments.

s7a_0005 · VA-190906-VIPN D-47.pdf · Payments · required_products

Supplier will provide payment processing services which are integrated with the Application.

s7a_0006 · VA-190906-VIPN D-47.pdf · Hosting & Infrastructure · required_products

Provisioning of production and non-production environments for payments.

s7a_0007 · VA-190906-VIPN D-47.pdf · Hosting & Infrastructure · required_services

Hosting for Payment Processing solution (production and non-production) includes regular maintenance of security, hardware, support software, and facilities required to host the solution.

s7a_0008 · VA-190906-VIPN D-47.pdf · Support · required_services

Supplier will provide customer service for payment processing.

s7a_0009 · VA-190906-VIPN D-47.pdf · Support · required_services

Supplier will provide technical support and expertise for the solution.

s7a_0010 · VA-190906-VIPN D-47.pdf · Security & Compliance · required_services

Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and present findings to Authorized User.

s7a_0011 · VA-190906-VIPN D-47.pdf · Security & Compliance · required_services

Using industry standard accessibility tools, Supplier shall scan the Solution for accessibility non-conformance and will present findings to Authorized User.

s7a_0012 · VA-190906-VIPN D-47.pdf · Training & Documentation · required_services

This solution currently exists in production and training has been delivered. No additional training is currently scheduled.

s7a_0013 · VA-190906-VIPN D-47.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0014 · VA-190906-VIPN D-47.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs and usability issues of the application as reported by the Authorized User.

s7a_0015 · VA-190906-VIPN D-47.pdf · Maintenance & Releases · required_services

All maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement.

s7a_0016 · VA-190906-VIPN D-47.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager to communicate as required.

s7a_0017 · VA-190906-VIPN D-47.pdf · Training & Documentation · required_services

Transition Phase-In/Phase-Out Requirements: N/A

s7a_0018 · VA-190906-VIPN D-53.pdf · Hosting & Infrastructure · required_products

Supplier will provide Hosting services for operation and management of the current applications.

s7a_0019 · VA-190906-VIPN D-53.pdf · Hosting & Infrastructure · required_products

Hosting of production and non-production environments.

s7a_0020 · VA-190906-VIPN D-53.pdf · Training & Documentation · required_services

Training Requirements and/or Authorized User Self-Sufficiency / Knowledge Transfer

s7a_0021 · VA-190906-VIPN D-53.pdf · Training & Documentation · required_services

This solution currently exists in production and training has been delivered. No additional training is currently scheduled.

s7a_0022 · VA-190906-VIPN D-53.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0023 · VA-190906-VIPN D-53.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager and Technical Developer to communicate at regular cadence.

s7a_0024 · VA-190906-VIPN D-84.pdf · Products - Software/Licensing · required_products

Supplier will provide Hosting services for operation and management of the current applications and will provide Design and Development services for any new updates.

s7a_0025 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_products

Services include regular maintenance of hardware, support software and facilities required.

s7a_0026 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_products

Supplier's management personnel will assume clear channels for accountability, performance monitoring, and service delivery from inception to delivery, maintenance, and promotion of the project.

s7a_0027 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_products

Supplier will follow an established project management methodology that is based on years of experience and established best practices.

s7a_0028 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Supplier will continue to meet regularly with Fairfax resources to review strategies, evaluate opportunities and discuss solutions.

s7a_0029 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Supplier will provide project management and coordination of feature set and enhancement development.

s7a_0030 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Authorized User and Supplier will fine-tune requirements per release cycle.

s7a_0031 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Supplier will utilize graphic design experts and will leverage industry best practices and trending methodologies to ensure new design needs are implemented and provide a satisfying end user experience.

s7a_0032 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Supplier will provide development services and continue to extend the current platform with citizen and administrative functions.

s7a_0033 · VA-190906-VIPN D-84.pdf · CMS & Content · required_services

Authorize User will be responsible for updating and maintaining content.

s7a_0034 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Supplier will conduct internal component, usability and accessibility testing.

s7a_0035 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Authorized User will complete user acceptance testing for enhancements and new features. Supplier will manage findings and provide resolutions.

s7a_0036 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_services

Following established procedure, Supplier will continue to promote code to the County project repository. The Partner will move the application into production.

s7a_0037 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_services

End-to-end life-cycle support for all aspects of solution support and maintenance.

s7a_0038 · VA-190906-VIPN D-84.pdf · Hosting & Infrastructure · required_services

Hosting services (production and non-production) include regular maintenance of security, hardware, support software, and facilities required to host the solution.

s7a_0039 · VA-190906-VIPN D-84.pdf · Support · required_services

Supplier will provide a customer service for the ongoing support for residents and the agency.

s7a_0040 · VA-190906-VIPN D-84.pdf · Support · required_services

Supplier will provide technical support and expertise for the solution, including improving the stability and supportability of the solution.

s7a_0041 · VA-190906-VIPN D-84.pdf · Support · required_services

Technical support for Fairfax IT teams; emergency after-hours as needed.

s7a_0042 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Consultation for the overall website solution landscape.

s7a_0043 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_services

Monitor Drupal Module landscape and propose updates and new features.

s7a_0044 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Follow a standard change management process.

s7a_0045 · VA-190906-VIPN D-84.pdf · Security & Compliance · required_services

Ensure Adherence to Architecture, Accessibility and Security Standards.

s7a_0046 · VA-190906-VIPN D-84.pdf · Training & Documentation · required_services

Training has been provided to key staff.

s7a_0047 · VA-190906-VIPN D-84.pdf · Training & Documentation · required_services

Training will be available for key staff of Authorized User and leave behind user guides will be provided upon request.

s7a_0048 · VA-190906-VIPN D-84.pdf · Training & Documentation · required_services

Training will evolve over time based on feedback from the Authorize User.

s7a_0049 · VA-190906-VIPN D-84.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0050 · VA-190906-VIPN D-84.pdf · Support · required_services

Supplier is obligated to provide coverage under this provision on a 24 hours per day, seven days per week basis.

s7a_0051 · VA-190906-VIPN D-84.pdf · Support · required_services

The Supplier will respond to problems with the Solution identified by an Authorized User in no more than one (1) hour after notification.

s7a_0052 · VA-190906-VIPN D-84.pdf · Support · required_services

Priority 1 (system down) within six (6) hours.

s7a_0053 · VA-190906-VIPN D-84.pdf · Support · required_services

Priority 2 (certain processing interrupted or malfunctioning but system able to process) within twenty-four (24) hours.

s7a_0054 · VA-190906-VIPN D-84.pdf · Support · required_services

Priority 3 (minor intermittent malfunctioning, system able to process data) within three (3) calendar days.

s7a_0055 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs and usability issues of the application as reported by the Authorized User.

s7a_0056 · VA-190906-VIPN D-84.pdf · Maintenance & Releases · required_services

All maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement.

s7a_0057 · VA-190906-VIPN D-84.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a program SME, Drupal developers, front end designer, front end technical point of contact and a database point of contact.

s7a_0058 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Supplier will continue to meet regularly with Authorized User resources to review strategies, evaluate opportunities and discuss solutions.

s7a_0059 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Supplier will provide project management and coordination of feature set and enhancement development.

s7a_0060 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Authorized User and Supplier will fine-tune requirements per release cycle.

s7a_0061 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

s7a_0062 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Supplier will provide development services and continue to extend the current platform with citizen and administrative functions.

s7a_0063 · VA-190906-VIPN D-45.pdf · CMS & Content · required_services

Authorize User will be responsible for updating and maintaining content.

s7a_0064 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Supplier will conduct internal component, usability, and accessibility testing.

s7a_0065 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Authorized User will complete user acceptance testing for enhancements and new features. Supplier will manage findings and provide resolutions.

s7a_0066 · VA-190906-VIPN D-45.pdf · Maintenance & Releases · required_services

Following established procedure, Supplier will continue deploy code after acceptance by the Authorized User.

s7a_0067 · VA-190906-VIPN D-45.pdf · Maintenance & Releases · required_services

Support for all aspects of hosting including managed services and support and maintenance on the applications.

s7a_0068 · VA-190906-VIPN D-45.pdf · Hosting & Infrastructure · required_services

Hosting services (production and non-production) – include regular maintenance of security, hardware, support software, and facilities required to host the solution.

s7a_0069 · VA-190906-VIPN D-45.pdf · Support · required_services

Supplier will provide a customer service for the ongoing support for the Authorized User.

s7a_0070 · VA-190906-VIPN D-45.pdf · Support · required_services

Supplier will provide technical support and expertise for the solution, including improving the stability and supportability of the solution.

s7a_0071 · VA-190906-VIPN D-45.pdf · Security & Compliance · required_services

Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and will present finding to Authorized User.

s7a_0072 · VA-190906-VIPN D-45.pdf · Security & Compliance · required_services

Using industry standard accessibility tools, Supplier shall scan the Solution for accessibility non-conformance and will present findings to Authorized User.

s7a_0073 · VA-190906-VIPN D-45.pdf · Training & Documentation · required_services

Training is a key component to a successful software development project. This solution currently exists in production and training has been delivered. No additional training is currently scheduled.

s7a_0074 · VA-190906-VIPN D-45.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0075 · VA-190906-VIPN D-45.pdf · Support · required_services

Supplier is obligated to provide coverage under this provision on a 24 hours per day, seven days per week basis.

s7a_0076 · VA-190906-VIPN D-45.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs and usability issues of the application as reported by the Authorized User.

s7a_0077 · VA-190906-VIPN D-45.pdf · Maintenance & Releases · required_services

All maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement.

s7a_0078 · VA-190906-VIPN D-45.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager and Technical Resource to communicate at regular cadence.

s7a_0079 · VA-190906-VIPN D-51.pdf · Hosting & Infrastructure · required_products

Supplier will provide operations and support services to Authorized User for content hosted on Supplier's staging environment that will be migratred to the Authorized User's production site.

s7a_0080 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Supplier will continue to meet regularly with Authorized User resources to review strategies, evaluate opportunities and discuss solutions.

s7a_0081 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Supplier will provide project management and coordination of feature set and enhancement development.

s7a_0082 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Authorized User and Supplier will fine-tune requirements per release cycle.

s7a_0083 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

s7a_0084 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Supplier will provide development services and continue to extend the current platform with citizen and administrative functions.

s7a_0085 · VA-190906-VIPN D-51.pdf · CMS & Content · required_services

Authorize User will be responsible for updating and maintaining content on production solution.

s7a_0086 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Supplier will conduct internal component, usability and accessibility testing.

s7a_0087 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Authorized User will complete user acceptance testing for enhancements and new features. Supplier will manage findings and provide resolutions.

s7a_0088 · VA-190906-VIPN D-51.pdf · Maintenance & Releases · required_services

Following established procedure, Supplier will continue to transmit new code to the Authorized User in the mutually agreed upon method. The Authorized User will move the solution into production.

s7a_0089 · VA-190906-VIPN D-51.pdf · Hosting & Infrastructure · required_services

Hosting services (Supplier's non-production environment) include regular maintenance of security, hardware, support software, and facilities required to host the solution and successfully migrate to the solution to the Authorized User.

s7a_0090 · VA-190906-VIPN D-51.pdf · Training & Documentation · required_services

Depending on availability and location of the end users, either onsite or remote training will be scheduled. Online tutorials may be provided.

s7a_0091 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Supplier will provide consultation services to the Authorized User for migrating content to the production environment.

s7a_0092 · VA-190906-VIPN D-51.pdf · Training & Documentation · required_services

Supplier will provide training to the Authorized User per the previously agreed upon scope.

s7a_0093 · VA-190906-VIPN D-51.pdf · Training & Documentation · required_services

Web-based training and online tutorials in lieu of, or in addition to, written documentation for some aspects of the platform that require education.

s7a_0094 · VA-190906-VIPN D-51.pdf · Training & Documentation · required_services

Training will evolve over time based on feedback and enhancements made to the application.

s7a_0095 · VA-190906-VIPN D-51.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0096 · VA-190906-VIPN D-51.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Support Services of the solution.

s7a_0097 · VA-190906-VIPN D-51.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager and Technical Developer to communicate at regular cadence.

s7a_0098 · VA-190906-VIPN D-50.pdf · Payments · required_products

Supplier will provide the payment processing solution for Virginia Alcohol Safety Action Program.

s7a_0099 · VA-190906-VIPN D-50.pdf · Support · required_services

Supplier will provide customer service to the Authorized User for payment processing.

s7a_0100 · VA-190906-VIPN D-50.pdf · Support · required_services

Supplier will provide technical support and expertise for the solution, including improving the stability and supportability of the solution.

s7a_0101 · VA-190906-VIPN D-50.pdf · Security & Compliance · required_services

Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and present findings to Authorized User.

s7a_0102 · VA-190906-VIPN D-50.pdf · Training & Documentation · required_services

Training is a key component to a successful software development project. This solution currently exists in production and training has been delivered. No additional training is currently scheduled.

s7a_0103 · VA-190906-VIPN D-50.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0104 · VA-190906-VIPN D-50.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs of the application as reported by the Authorized User.

s7a_0105 · VA-190906-VIPN D-50.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager and Technical Developer to communicate at regular cadence.

s7a_0106 · VA-190906-VIPN D-44.pdf · Payments · required_products

Provision of production and non-production (UAT) environments (for payments) and Payment Processing and access to TPE.

s7a_0107 · VA-190906-VIPN D-44.pdf · Hosting & Infrastructure · required_services

Hosting for Payment Processing solution (production and non-production) includes regular maintenance of security, hardware, support software, and facilities required to host the solution.

s7a_0108 · VA-190906-VIPN D-44.pdf · Support · required_services

Supplier will provide customer service for payment processing.

s7a_0109 · VA-190906-VIPN D-44.pdf · Support · required_services

Supplier will provide technical support and expertise for the solution.

s7a_0110 · VA-190906-VIPN D-44.pdf · Security & Compliance · required_services

Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and present findings to Authorized User.

s7a_0111 · VA-190906-VIPN D-44.pdf · Security & Compliance · required_services

Using industry standard accessibility tools, Supplier shall scan the Solution for accessibility non-conformance and will present findings to Authorized User.

s7a_0112 · VA-190906-VIPN D-44.pdf · Training & Documentation · required_services

Training is a key component to a successful software development project. This solution currently exists in production and training has been delivered. No additional training is currently scheduled.

s7a_0113 · VA-190906-VIPN D-44.pdf · Support · required_services

Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution.

s7a_0114 · VA-190906-VIPN D-44.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs and usability issues of the application as reported by the Authorized User.

s7a_0115 · VA-190906-VIPN D-44.pdf · Maintenance & Releases · required_services

All maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement.

s7a_0116 · VA-190906-VIPN D-44.pdf · Implementation & Configuration · required_services

Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager.

s7a_0117 · VA-190906-VIPN D-103.pdf · Hosting & Infrastructure · required_products

Supplier will continue to provide Hosting services for operation and management of the new website and will provide Design and Development services at additional cost for any new updates.

s7a_0118 · VA-190906-VIPN D-103.pdf · Maintenance & Releases · required_products

Services include regular maintenance of hardware, support software and facilities required.

s7a_0119 · VA-190906-VIPN D-103.pdf · Hosting & Infrastructure · required_products

Hosting of production and non-production environments.

s7a_0120 · VA-190906-VIPN D-103.pdf · Training & Documentation · required_products

Support documentation as requested by Authorized User.

s7a_0121 · VA-190906-VIPN D-103.pdf · Security & Compliance · required_services

Security Scanning – Using industry standard security tools, Supplier will scan the Solution for vulnerabilities and will present findings to Authorized User.

s7a_0122 · VA-190906-VIPN D-103.pdf · Implementation & Configuration · required_services

Accessibility Scanning – Using industry standard accessibility tools, Supplier will scan the Solution for accessibility non-conformance and will present findings to Authorized User.

s7a_0123 · VA-190906-VIPN D-103.pdf · Maintenance & Releases · required_services

Deployment – On-going release cycle management as needed.

s7a_0124 · VA-190906-VIPN D-103.pdf · Maintenance & Releases · required_services

Operations and Maintenance – Support for all aspects of hosting including managed services and support and maintenance on the applications.

s7a_0125 · VA-190906-VIPN D-103.pdf · Hosting & Infrastructure · required_services

Hosting – Hosting services include regular maintenance of security, hardware, support software, and facilities.

s7a_0126 · VA-190906-VIPN D-103.pdf · Support · required_services

Customer Service – Supplier will provide customer service to the Authorized User for payment processing during normal business hours: 8am – 5pm Monday to Friday.

s7a_0127 · VA-190906-VIPN D-103.pdf · Training & Documentation · required_services

No additional training is required.

s7a_0128 · VA-190906-VIPN D-103.pdf · Support · required_services

The Supplier commits to providing support and maintenance throughout the life of the portal.

s7a_0129 · VA-190906-VIPN D-33 DARS.pdf · Hosting & Infrastructure · required_products

The Solution is web-based and is currently hosted in the ECOS approved NIC ETS secure hosting environment, www.easyaccess.va.gov. The assessment application will reside on the existing website hosted by NIC.

s7a_0130 · VA-190906-VIPN D-33 DARS.pdf · Hosting & Infrastructure · required_products

Supplier shall continue to provide hosting services which include regular maintenance of hardware, support software, and facilities required to host the application.

s7a_0131 · VA-190906-VIPN D-33 DARS.pdf · Support · required_products

Supplier shall continue to provide regular maintenance of hardware, support software (e.g., Windows OS and SQL Server) and facilities required to host and maintain the solution.

s7a_0132 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Project Management – Day-to-day management of the project and resources. Identification of issues and risks; provides recommendations of possible issue and risk mitigation strategies associated with the project.

s7a_0133 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Requirements – Supplier shall document functional and technical requirements that will be used to drive the solution design.

s7a_0134 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Design – Supplier shall define the creative and technical approach that will serve as a blueprint for the build using the identified requirements.

s7a_0135 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Development – Supplier shall bring the business requirements and technical designs to life, by completing the front-end and back-end development.

s7a_0136 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Functional Testing – Supplier shall execute a rigorous Quality Assurance (QA) review to ensure the implemented solution functions as expected.

s7a_0137 · VA-190906-VIPN D-33 DARS.pdf · Training & Documentation · required_services

Training – Supplier shall provide user training to educate the Authorized User on the functionality of the solution.

s7a_0138 · VA-190906-VIPN D-33 DARS.pdf · Security & Compliance · required_services

Security Scanning – Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and will address issues identified in a timely fashion as per the severity of the issue.

s7a_0139 · VA-190906-VIPN D-33 DARS.pdf · Implementation & Configuration · required_services

Accessibility Scanning – Using industry standard accessibility tools, Supplier shall scan the Solution for accessibility non-conformance and will work with Authorized User to remediate as needed.

s7a_0140 · VA-190906-VIPN D-33 DARS.pdf · Maintenance & Releases · required_services

Deployment – Initial release of Solution along with on-going release cycle management.

s7a_0141 · VA-190906-VIPN D-33 DARS.pdf · Maintenance & Releases · required_services

Operations and Maintenance – End-to-end life-cycle support for all aspects of hosting including managed services and support and maintenance on the applications.

s7a_0142 · VA-190906-VIPN D-33 DARS.pdf · Hosting & Infrastructure · required_services

Hosting – Hosting services include regular maintenance of security, hardware, support software, and facilities required to host the solution.

s7a_0143 · VA-190906-VIPN D-33 DARS.pdf · Training & Documentation · required_services

Supplier shall provide two (2) training session with key staff of Authorized User, with choice of either onsite or virtual training.

s7a_0144 · VA-190906-VIPN D-33 DARS.pdf · Maintenance & Releases · required_services

Supplier shall provide Operations and Maintenance of the solution, including addressing bugs and usability issues of the website as reported by the Authorized User.

s7a_0145 · VA-190906-VIPN D-33 DARS.pdf · Maintenance & Releases · required_services

All maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement.

s7a_0146 · VA-190906-VIPN D-33 DARS.pdf · Security & Compliance · required_services

Supplier will perform on-going security monitoring and vulnerability scanning and will address identified deficiencies as appropriate.

s7a_0147 · VA-190906-VIPN D-33 DARS.pdf · Support · required_services

Customer Service – Supplier shall provide end-user support with the solution, including but not limited to user management and Solution training.

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