📋 Section 5: Verbatim from Previous SOW

s5p_0001 · VA-190906-VIPN D-47.pdf · Payments - Processing

Supplier agrees to continue to provide Authorized User with the existing Payment Processing and hosted Application that is in use today.

s5p_0002 · VA-190906-VIPN D-47.pdf · Payments - Processing

Payment Processing – Supplier will provide and maintain all necessary technology for secure payment processing of Credit Card (“CC”) and Automated Clearing House (“ACH”) transactions.

s5p_0003 · VA-190906-VIPN D-47.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a non-production hosted environment that allows for testing updates or enhancements, made through the Change Management Process. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0004 · VA-190906-VIPN D-47.pdf · Support

Support – Supplier agrees to maintain existing application solution with regular bug fixes and updates. Customer support is available to the Agency for financial reporting.

s5p_0005 · VA-190906-VIPN D-53.pdf · Payments - Processing

Supplier agrees to provide Authorized User with Payment Processing and Applications.

s5p_0006 · VA-190906-VIPN D-53.pdf · Payments - Processing

Payment Processing – Supplier will provide and maintain all necessary technology for payment processing of Credit Card (CC) and Automated Clearing House (ACH) transactions and meet COV 525 Standards.

s5p_0007 · VA-190906-VIPN D-53.pdf · Support

Support – Supplier will continue to provide the Authorized User regularly scheduled meetings and consultative services in support of proposed changes to the existing solution. Supplier also agrees to maintain existing application solution with requests that are within scope of agreed work.

s5p_0008 · VA-190906-VIPN D-84.pdf · Support

The Fairfax County Website is a digital hub that provides essential information, resources, and services to Fairfax County's residents and businesses. As part of ongoing efforts by the County to enhance and evolve the website to meet the needs of the citizens, several features, functional enhancements, and design ideas have been identified as part of a solution roadmap. In support of this effort, the County requires development, design, and consultation services for the of the Fairfax County Drupal based website, including over 70 microsites which account for most County Departments and several sub-departments. In support of the Fairfax County Website improvement initiative, the Supplier agrees to provide the following Services and in so doing, perform the following specific actions: CMS Enhancement, Design, and

s5p_0009 · VA-190906-VIPN D-84.pdf · General / Other

Custom Development – Based on priorities set by Fairfax County, new feature sets and enhancement development will be implemented using a proven project management and development methodology.

s5p_0010 · VA-190906-VIPN D-84.pdf · Hosting & Infrastructure

Non-Production Hosting – Supplier will provide hosting services for operation and management of the development and test environments for the Fairfax County website and custom Chatbot solutions.

s5p_0011 · VA-190906-VIPN D-84.pdf · Hosting & Infrastructure

Production Hosting – Supplier will provide hosting services for operation and management of the custom Chatbot solution.

s5p_0012 · VA-190906-VIPN D-84.pdf · User Access & Accounts

LivePHP Application Management – Supplier will manage and renew one (1) 25-person license with Skylar AI annually at no cost to Fairfax County. This license allows Fairfax County one Administrator account, and the ability to create departments and users. Supplier will coordinate and manage one (1) enhancement request, up to $2000.

s5p_0013 · VA-190906-VIPN D-45.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a non-production hosted environment that allows for a HRSD Authorized Administrator to undergo testing to new rollouts, or enhancements, made through the Change Management Process. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0014 · VA-190906-VIPN D-45.pdf · Support

Support – Supplier will continue to provide the Authorized User regularly scheduled meetings and consultative services in support of proposed changes to the existing solution. Supplier also agrees to maintain existing application solution with regular bug fixes, adjustments to existing reports and requests that are within scope of agreed work.

s5p_0015 · VA-190906-VIPN D-51.pdf · CMS & Content

In support of the Authorized User's solution, the Supplier agrees to provide the following Services, and in doing so, perform the following specific actions: Website Redesign, Development and Content Migration - Supplier agrees to see to the final delivery of the originally executed agreement for a website redesign and content migration. The supplier many provide professional services regarding additional changes made to assist the new solution. Changes will provided at the Suppliers hourly time and material rate.

s5p_0016 · VA-190906-VIPN D-51.pdf · Support

Support – Supplier will continue to provide the Authorized User regular communication which can be done through scheduled meetings, phone call and/or email. Supplier will also provide consultative services in support of proposed changes to the existing solution. Supplier agrees to sync the production website to the non-production site hosted by the Supplier in a time and manner that is agreed upon by both parties. This will be done on a reasonable frequency agreed by both parties, or as required for any future development that is in scope as required by this SOW, or future scope created through the Change Management process.

s5p_0017 · VA-190906-VIPN D-50.pdf · Payments - Processing

Supplier agrees to provide Authorized User with payment processing solution. Payment Processing - Supplier will provide and maintain all necessary technology for payment processing of ACH and Credit Card transactions and meet COV 525 Standards. Supplier will be able to provide the Authorized User with access to reports to reconcile payments. Support - Supplier also agrees to maintain existing application solution with regular bug fixes, and requests that are within scope of agreed work.

s5p_0018 · VA-190906-VIPN D-44.pdf · Payments - Processing

Payment Processing – Supplier will provide and maintain all necessary technology for payment processing of Credit Card (“CC”) transactions and meet COV Standards. Supplier will provide the Authorized User with access to the Supplier's Payment Gateway and reporting solution, TPE (“Transaction Processing Engine”) for reporting, auditing, and to reconcile payments.

s5p_0019 · VA-190906-VIPN D-44.pdf · Support

Support – Supplier agrees to maintain existing application solution with regular bug fixes and updates. Customer support is available to the Authorized User for financial reporting and support as well as to the end users making payments.

s5p_0020 · VA-190906-VIPN D-103.pdf · CMS & Content

Supplier agrees to provide Authorized User with the following. A. Content Migration • Migrate 53 existing pages into the P&D site per input from the Authorized User. Transfer associated images, files, and documents. • Maintain source styles, formatting, and page layouts while aligning with Fairfax County's main design framework. Adjustments will need to be made to account for differences in color themes and styles of the County website. Supplier will engage with the Authorized User to establish a “mapping” of old to new styles. • Ensure all links, redirects, and navigation paths are updated and functional. B. Design & Styling • Retain current visual identity where applicable (images, branding), while ensuring compatibility with the County website design and color themes. • Standardize typography, spacing, and alignment in accordance with County website design . C. Migration Environment Setup • Establish a separate environment to support migration activities. • Temporary services include web and database servers configuration, network setup, backup and restore of production data. D. Testing & Quality Assurance • Conduct functional testing to ensure links, images, and documents are correctly migrated. • Validate cross-browser and mobile responsiveness. • Ensure ADA accessibility compliance (WCAG 2.0 Level AA). • Perform user acceptance testing (UAT) with stakeholders before launch in production environment with unpublished (or unlinked) content. Page 2 of 10 ' ,*"!&
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       Contract No. VA-190906-VIPN D-103 E. Deployment & Transition • Coordinate a transition plan to move from the test environment to the live P&D website. • Establish appropriate redirects from the old site to the new content location(s). • Provide a go-live checklist and support window to resolve any post-launch issues.

s5p_0021 · VA-190906-VIPN D-33 DARS.pdf · Training & Documentation

Web Application Design The Authorized User desires a web application which strongly favors user experience and provides content in a manner that is easy to navigate, intuitive, and well organized ● Utilizes advanced algorithms to build the most suitable recommendation plan for survey participants. ● Appeals visually to professional end users and the public ● Supports users accessing the proposed solutions with mobile devices through a responsive design ● Incorporates graphics, images, logos, and brand items including, but not limited to fonts and colors specific to Authorized User ● Meets Commonwealth of Virginia (COV) usability and accessibility standards ● Allows for easy implementation for additional services ● Mobile-first design approach ● Provides accessibility in multiple languages if required Application Discovery and Design Supplier shall work with Authorized User to better understand the required end state of Authorized User's application and determine high-level requirements and strategies for future states. Supplier shall document functional and technical requirements that will be used to drive all creative and technical design. ● Develop detailed project plan ● Develop business requirements document ● Review, assess and decision algorithm for use in plan creation Application Creative Design Supplier shall provide creative design and a suggested Information Architecture (IA) for operation and management of the Authorized User's web application. The application design will be completed in phases, beginning with development of architecture and wireframes (as necessary), then moving into creative execution and HTML/CSS (“front-end”) development. ● Graphical Element Design ● Provide interactive design documentation Authorized User will receive regular updates on design progress to allow for working sessions o to approve or modify design direction ●

s5p_0022 · VA-190906-VIPN D-33 DARS.pdf · Testing & Acceptance

Optimized for mobile devices Virginia Interactive – Social Isolation Assessment Tool Page 2 of 13 ● Two (2) unique design concepts from which one (1) will be selected by Authorized User. ● Up to two (2) rounds of revisions to the design concepts will be provided. Application Development Within the development and build phase, Supplier shall implement the agreed upon design and functionality by completing the front-end and back-end development. ● Develop natural Language Processing (NLP) for use in plan creation Tokenize the words in an answer o Remove any “stopwords” o Apply a dictionary to categorize remaining words o Retrieve the search results o ● Employ standard graphics and non-verbal icons, as defined in the design to assist users in finding and accessing services ● Adherence to Standards (Section 508 Accessibility and Usability) ● Install and configure Site Search Application Deployment At the end of the build phase Supplier shall perform a QA process with a vigorous checklist of tasks agreed upon by Authorized User and Supplier, to ensure the implemented application aligns with the approved design and requirements. Supplier shall also execute performance testing and integration testing to ensure the quality of the system prior to launch. Onsite training will be scheduled with key staff. ● Provide one (1) training sessions or more sessions as requested from Authorized User ● Accessibility Testing ● Component Testing ● Vulnerability Scanning ● Assist with coordinating UAT phase and reporting of defects by users ● UAT approach will be defined during the course of the project; however, a flexible and defined testing approach based on function and role of employee ● Ensure Adherence to Standards (State, 508, SOX, PCI DSS, etc.) ● Utilizes a Hypertext Transfer Protocol Secure (HTTPS) web connection. ● Deploy application to production Application Hosting Environment Supplier shall provision a managed Production environment for the Authorized User's application. Supplier shall also deploy a Test/UAT environment that mirrors the production environment. Specifically, Supplier shall provide hosting services and ongoing support sufficient for operation and management of the Authorized User's Solutions. ● Provides Managed Hosting services sufficient for the operation and management of the application. ● Includes regular maintenance of hardware, support software (Windows OS or SQL Server) and facilities required to host and maintain website. ● Hosting facility using NIC's highly secure Enterprise Technology Services (ETS) Tier 4 Data Center.

s5p_0023 · VA-190906-VIPN D-21-014 CO-02.pdf · CMS & Content

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: 1. Dementia Capable Screener Phase 1 • Supplier to create a screener on the existing Easy Access website asking the individual a set of questions in a Yes/No response format. The questions will be provided to the Supplier by the Authorized User, which will follow AD8 dementia screening research. • Following the format of other Easy Access screeners and tools, the Supplier will allow the individual to fill out the screener on behalf of others and enter a ZIP code to generate a list of the closest Alzheimer's resources. Contract No. VA-190906-VIPN, Exhibit E Page 1 of 3 Contract No. VA-190906-VIPN, Exhibit E • For Phase 1, the Supplier will not build a curated plan based on the responses, but the Supplier may be asked to display Alzheimer resources after the screener is completed. • The completed page will have a link providing information on scoring and interpretation. • The questions and answers will be saved to the users' profile as a PDF only if the user was logged in while taking the screener. • The completed screener will be printable regardless of if the user was logged on while filling out the screener. • The URL can be shared externally for promotional and marketing purposes. • Easy Access and Drupal Administrators will be able to access completed forms for statistical tracking purposes. This Change Order No. 002 is issued pursuant to and, upon execution, shall become incorporated in the SOW D-21-014, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit A ii). Statement of Work D-21-014, as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 002 to SOW D-21- 014, effective 5/15/2025. Contract No. VA-190906-VIPN, Exhibit E Page 2 of 3 Contract No. VA-190906-VIPN, Exhibit E Supplier Authorized User By: ________________________________ By: __________________________________ (Signature) (Signature) Matt Crane Jen Nuckols Name: _____________________________ Name: _______________________________ (Print) (Print) Title: __ G __ e _ n _ e _ r _ a _ l _ M _ a _ n __ a _ g _ e _ r _____________ Title: _P__ro__cu__re_m__e_n_t_ O__ff_ic_e_r_ _II_____________ Agency Head or Designee 05/15/2025 5.15.2025 Date: ______________________________ Date: _________________________________ Contract No. VA-190906-VIPN, Exhibit E Page 3 of 3

s5p_0024 · VA-190906-VIPN D-68.pdf · Payments - Processing

Supplier agrees to provide Authorized User with payment processing solution.

s5p_0025 · VA-190906-VIPN D-68.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a non-production hosted environment that allows for the Authorized User to conduct testing to new rollouts, or enhancements, made through the Change Management Process or through professional services provided under Operations and Maintenance. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0026 · VA-190906-VIPN D-68.pdf · Maintenance & Releases

Maintenance of PPE Portal – To include document storage, unlimited users, maintenance and support of the application, infrastructure upgrades, patch management backups, archiving of data, and system monitoring.

s5p_0027 · VA-190906-VIPN D-68.pdf · Maintenance & Releases

Administrative Features – Provide ability to log in, create and manage user accounts. create and manage events, allow ability to update individual registration information.

s5p_0028 · VA-190906-VIPN D-40.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a non-production hosted environment that allows for the Authorized User to undergo testing to new rollouts, or enhancements, made through the Change Management Process. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0029 · VA-190906-VIPN D-40.pdf · Support

Support – Supplier will continue to provide the Authorized User support of the application including consultative services in support of content changes by Authorized User. Supplier also agrees to maintain existing application solution with regular bug fixes identified by Authorized User.

s5p_0030 · VA-190906-VIPN D-55.pdf · Support

Supplier agrees to continue to support the existing solution that is in use today.

s5p_0031 · VA-190906-VIPN D-55.pdf · Payments - Processing

Event Registrations – Supplier will provide and maintain all necessary technology for registrations and Credit Card transactions. Supplier will provide the Authorized User with access to the Supplier's Payment Gateway and reporting solution, TPE (“Transaction Processing Engine”) for reporting and to reconcile payments.

s5p_0032 · VA-190906-VIPN D-55.pdf · Support

Support – Supplier agrees to maintain existing application solution with regular bug fixes and updates. Customer support is available to the Agency for financial reporting and support.

s5p_0033 · VA-190906-VIPN D-82.pdf · CMS & Content

The Specific Requirements are being updated to reflect updated functionality to the Charitable Gaming Reporting System application. Changes will be made to the Internal User and External User interfaces. All changes will be made to both internal & external UI excepting where specified. New Business Rules for individual lines will be specified within the updated Form 101 & 102 Excel Spreadsheets. Where columns K, L, M & N remain blank in the updated forms, the existing rules will carry forward from the previously accepted spreadsheets. • Part 1 - Receipts 1. Insert Line 9c as a new income category: • Add "Texas Hold'em Poker Tournaments" as a new line item under income categories. • This line item should be inserted after Line 9b. 2. Adjust the subtotal line to become Line 9d: • Rename the subtotal line that was previously Line 9c to Line 9d. • Update the formula for Line 9d to include the sum of Line 9a, Line 9b, and Line 9c. 3. Ensure Line 10 CV column formula calculates correctly: • Update the formula for Line 10 in the CV column to sum Line 8 CV column and Line 9d CV column. 4. Verifications: • Ensure that the addition of Line 9c does not disrupt the calculations for Line 9d and Line 10. • Verify that values for Line 9d and Line 10 populate correctly in the Summary Report. • Ensure that previous reports with Line 9c flow seamlessly into the new Line 9d. • Part 2 - Prizes 1. Add Line 11g for Texas Hold'em Poker Tournaments prizes: • Insert a new line item labeled "Texas Hold'em Poker Tournaments prizes" as Line 11g. • Ensure it is placed after Line 11f. 2. Update the Total line to become Line 11h: • Rename the Total line, previously Line 11g, to Line 11h. • Adjust the formula for Line 11h in the CV column to sum Line 11a through Line 11g. 3. Verifications: • Verify that Line 11h computes correctly and includes values from Line 11a through Line 11g. • Confirm that these values populate accurately in the Summary Report and factor into Line 18 and Line 30 as expected. VA-190906-VIPN Page 2 of 7 Contract No. VA-190906-VIPN D-82 • Ensure that data from previous reports' Line 11g flows seamlessly into the new Line 11h. • Part 3 - Expenses 1. Rename "Old" Part 3C General Disbursements to Part 3D: • Change the label of the section previously labeled as "Old" Part 3C to Part 3D. 2. Move the previous Part 3C to become Texas Hold'em Poker Tournament Expenses (new 3C): • Reassign the previous Part 3C as Texas Hold'em Poker Tournament Expenses, now labeled as Part 3C General Disbursements. • Add the following 5 new lines: • 14 a. Cash Shortage or Overage (If this is overage, enter as a negative amount) • 14 b. Payments to Registered Suppliers for Texas Hold'em Poker Supplies • 14 c. Texas Hold'em Poker Tournament Hall Lease Payments • 14 d. Payments to Registered Texas Hold'em Poker Tournament Operators • 14 e. All Other Texas Hold'em Poker Tournament Expenses • Add a subtotal line, labeled as 14f, to sum up lines 14a through 14e. 3. Adjust the total line to accommodate the renumbering: • Update the total line 18(previously Line 17) to include the sum of Line 11h CV column, Line 12f CV column, Line 13f CV column, Line 14f CV column, Line 15d CV column, Line 16, and Line 17. 4. Verifications: • Ensure that the functionality of the new Part 3C (Texas Hold'em Poker Tournament Expenses) mirrors that of sections 3A and 3B. • Verify that the subtotal line 14f correctly sums up expenses from lines 14a through 14e. • Double-check the renumbering of the sections to maintain logical order and clarity. • Confirm that the new formula for Line 18 Total Disbursements accurately reflects the updated structure and includes all necessary components. • Part 4 - Cash Reconciliation 1. Renumber all lines in the document by increasing them by 1: • Increment the line numbers for all sections by 1. 2. Update Line 30 Total Disbursements CV column formula: • Ensure that the formula for Line 30 Total Disbursements CV column remains the same as Line 18 in Part 3. 3. Verify Part 4 functionality: • Confirm that Part 4 still functions the same and contains all the same lines, with each line numbered one higher than before. 4. Verifications: • Double-check the renumbering to ensure consistency and avoid errors. • Verify that the formula for Line 30 Total Disbursements CV column accurately reflects the total disbursements from all sections. • Ensure that Part 4 retains its functionality and that all lines are correctly numbered one higher than before. • Part 5 - Bingo session required information 1. Renumber to Line 33: • Update the line number of the Bingo Session line to Line 33. 2. Verifications: • Ensure that all relevant information for the Bingo session is captured accurately on Line 33. • Verify that the renumbering of the line to Line 33 does not disrupt the flow or calculations of other sections. • Double-check for consistency and accuracy in the document. • Part 6 - Electronic Device Receipts and Expenses 1. Part 6A & 6B Renumbering: VA-190906-VIPN Page 3 of 7 Contract No. VA-190906-VIPN D-82 • Increase the line numbers for all lines in Part 6A and 6B by 1. 2. CV Columns Computation: • Ensure that the CV columns in Part 6A and 6B are computed the same way as before, considering the line number changes. 3. Verifications: • Double-check the renumbering to ensure all lines in Part 6A and 6B are increased by 1 without any omissions. • Verify that the CV columns in Part 6A and 6B are computed correctly despite the line number changes. • Part 6 – Adjustment to Electronic Device Calculated Fees: 1. Part 6C Renumbering: • Existing Line 56 becomes Line 57 • Existing Line 57 becomes Line 58 2. Update Line 58a & 58b (previous Lines 57a & 57b): • Text Changes • 58a formula becomes (Line 34-35) * 0.50% • Add line and additional text under 58a • 58b formula becomes Line 34-35) * 0.25% and has text changes 3. Verifications: • Ensure that the adjustments are properly communicated to Authorized Users and that they understand the implications for historical data. • Provide any necessary training or documentation to help users navigate the changes effectively. • Test the warning message functionality to ensure it appears when needed and communicates the information clearly. • Ensure that the adjustment to the Electronic Device Calculated Fees in Part 6C is accurately implemented and any text changes are applied consistently. • Part 7 – Fees 1. Update Part 7 Title: • Change the title on Part 7 of the input screens to "PART 7 Fees" from "Part 6." 2. Re-numbering: • Increase all line numbers by 1. 3. Current 58a becomes the new 59c: • Update the label and content of the current line 58a to reflect the new label 59c. • Ensure that any calculations or formulas associated with this line are adjusted accordingly. 4. New lines 59a and 59b set to 0 for historical data: • Add new lines labeled 59a and 59b with values set to 0 for historical data, blank, N/A, etc. • These lines should be populated with zeros to represent that there were no separate fees for Audit & Administrative Fee and Additional Fee in the historical data. 5. Provide warning message to Authorized Users: • Implement a warning message to be displayed to an Authorized User. • This warning message should inform the user about the changes in fee breakdown and the implications for historical data. • Ensure the warning message is clear and provides any necessary instructions or guidance for handling the changes. The message to be used will be determined in the process. 6. Breakdown of Fees: • Separate the 0.75% fees into two lines: • 0.5% for Audit & Administrative Fee (Line 59a). • 0.25% for Additional Fee (Line 59b). VA-190906-VIPN Page 4 of 7 Contract No. VA-190906-VIPN D-82 • Add a subtotal line (Line 59c) that sums up the Audit & Administrative Fee and Additional Fee. Discuss and determine calculation options. • Map all fees prior to 2023 to the subtotal line (Line 59c). • Discuss and determine the breakdown of fees for years prior to 2023, as well as how prior reports will appear under the new format. • Consider complexities related to Amended Reports, especially regarding "AMENDMENT_FEES" and "AMENDMENT_CREDIT" calculations. 7. Remove Annual Rounding of Account Balance: • Disable the rounding of account balances after an Annual report is filed. • Ensure that credit balances are not rounded down and amounts owed are not rounded up after filing the Annual report. • Ensure that fields are rounded to the hundredths (second decimal) going forward. 8. Verifications: • Conduct substantial testing for all years to ensure that the changes do not adversely affect account balances, Amended Reports, or other functionalities related to fees. • Discuss and plan the implementation carefully, considering the significant impact on existing logic and processes. • Part 8 - Inventory (Annual only) 1. Create Part 8E: • Add a new section labeled Part 8E for Inventory of Poker Decks and Inventory of Poker Chips. 2. Inventory of Poker Decks: • Include an entry field for users to input the inventory count of poker decks. • Ensure that this entry field is similar in functionality to Part 5 for Bingo Player Count. 3. Inventory of Poker Chips: • Set up a section where users can enter the inventory count of poker chips. • Design it to work similarly to the Bingo Paper section, allowing users to enter one row at a time. • Ensure that the data entered here will appear in the Final Summary Report. 4. Verifications: • Test the functionality of both the Inventory of Poker Decks and Inventory of Poker Chips sections to ensure they work as intended. • Verify that the data entered by users accurately reflects the inventory counts and is correctly displayed in the Final Summary Report. • Provide any necessary guidance or instructions to users on how to use these new sections effectively. 6. CURRENT SITUATION A. Background of Authorized User's Business Situation Supplier's services were leveraged previously to provide payment processing services for the Charitable Gaming Reporting System application. Supplier has provided the payment processing support for the solution since it was launched. B.

s5p_0034 · VA-190906-VIPN D-82.pdf · CMS & Content

Current Architecture and Operating System N/A – no changes in architecture and supporting systems. C. Current Workflow/Business Flow and Processes VA-190906-VIPN Page 5 of 7 Contract No. VA-190906-VIPN D-82

s5p_0035 · VA-190906-VIPN D-82.pdf · CMS & Content

N/A – no changes in workflow/business flow or processes. D.

s5p_0036 · VA-190906-VIPN D-82.pdf · General / Other

Current Legacy Systems N/A – no changes to system legacies. E.

s5p_0037 · VA-190906-VIPN D-82.pdf · Hosting & Infrastructure

Current System Dependencies N/A – no changes to system dependencies. F. Current Infrastructure (Limitations, Restrictions)

s5p_0038 · VA-190906-VIPN D-82.pdf · Payments - Processing

N/A – no changes to the limitations or restrictifns of the infrastructure. G. Usage/Audience Information Public facing website users. 7. PRODUCTS AND SERVICES TO SUPPORT THE PROJECT REQUIREMENTS (AND/OR SOLUTION) A. Required Products (or Solution Components) Supplier will provide hosting and payment processing services for operation and management of the current application. Services include regular maintenance of hardware, support software and facilities required. • Hosting of production and non-production (UAT) environments (for payments) • Payment Processing and access to TPE B. Required Services •

s5p_0039 · VA-190906-VIPN D-82.pdf · Hosting & Infrastructure

Hosting services – Hosting for Payment Processing solution (production and non-production) includes regular maintenance of security, hardware, support software, and facilities required to host the solution. •

s5p_0040 · VA-190906-VIPN D-82.pdf · Payments - Processing

Customer Service – Supplier will provide customer service for payment processing. •

s5p_0041 · VA-190906-VIPN D-82.pdf · Support

Technical Support – Supplier will provide technical support and expertise for the solution. •

s5p_0042 · VA-190906-VIPN D-82.pdf · Security & Compliance

Security Scanning – Using industry standard security tools, Supplier shall scan the Solution for vulnerabilities and present findings to Authorized User. •

s5p_0043 · VA-190906-VIPN D-82.pdf · Training & Documentation

Accessibility Scanning – Using industry standard accessibility tools, Supplier shall scan the Solution for accessibility non-conformance and will present findings to Authorized User. C. Training Requirements and/or Authorized User Self-Sufficiency /Knowledge Transfer Training is a key component to a successful software development project. This solution currently exists in production and training has been delivered. No additional training is currently scheduled. D.

s5p_0044 · VA-190906-VIPN D-82.pdf · Support

Support and Maintenance Solution Support – Supplier will provide all reasonably necessary telephone or written consultation requested by any Authorized Users in connection with use, problems, and operation of the Solution. Supplier is obligated to provide coverage under this provision on a 24 hours per day, seven days per week basis.

s5p_0045 · VA-190906-VIPN D-82.pdf · Maintenance & Releases

Solution Maintenance – Supplier shall provide Operations and Maintenance of the solution, VA-190906-VIPN Page 6 of 7 Contract No. VA-190906-VIPN D-82 including addressing bugs and usability issues of the application as reported by the Authorized User. In addition, all maintenance of the hosting hardware, supporting software (OS and frameworks required by the Solution), and database software are covered under this agreement. E. Personnel Requirements Personnel required from Authorized User includes a Point of Contact for Supplier's Project Manager. F. Transition Phase-In/Phase-Out Requirements N/A 8. TOTAL PROJECT PRICE The Total Project Price reflects updated functionality to the Charitable Gaming Reporting System application.

s5p_0046 · VA-190906-VIPN D-82.pdf · General / Other

Time and Materials – Charitable Gaming Cost Sr.

s5p_0047 · VA-190906-VIPN D-82.pdf · General / Other

Software Developer – 220 hrs. @ $172.00/hr. $37,840.00

s5p_0048 · VA-190906-VIPN D-82.pdf · Maintenance & Releases

Project manager Mid – 55 hrs. @ $120.00/hr. $6,600.00 Quality Assurance Mid 50 hrs. @ $100.00/hr. $5,000.00 Final Time and Materials Cost for Enhancements $49,440.00* *See Incentive and Penalty Schedule below for actual payment. Operations and Maintenance The following Operations and Maintenance costs are added to those specified in the original Statement of Work: Operations and Maintenance Cost Operations and Support Services • Customer Service • General Site Maintenance • Production Bug Fixes • Deployment Oversight $4,944.00 • Software Releases • Patch Management • Backup and Restore Technology Process • Configuration Management • Archiving Data • Security Vulnerability Testing / Scanning and Results / Review Annual Maintenance Fee $4,944.00 VA-190906-VIPN Page 7 of 7 Contract No. VA-190906-VIPN D-82 9. PROJECT DELIVERABLES Specific deliverables, due dates, recipients, and formats will be defined in an initial kick-off meeting, during which time those items will be mutually agreed upon by Supplier and Authorized User. 10. MILESTONES, DELIVERABLES, PAYMENT SCHEDULE, AND HOLDBACKS The following table identifies milestone events and deliverables, the associated schedule, any associated payments, any retainage amounts, and net payments. 11. EVENTS AND TASKS FOR EACH MILESTONE Milestone Event Payment Discovery and Requirements $15,000.00 Acceptance and Go-Live $34,440.00 Total $49,440.00* *See Incentive and Penalty Schedule below for actual payment. 12. INCENTIVE AND PENALTY SCHEDULE Milestone Event Schedule Due Date SOW Schedule Schedule Net Payment Payment Incentive Penalty Acceptance and Go-Live of 11/1/2024 $49,440 $5,000 $0 $54,440 online filing for CGFR including Texas Hold Em Acceptance and Go-Live of 11/2/2024 – $49,440 $0 $0 $49,440 online filing for CGFR 12/31/2024 including Texas Hold Em Acceptance and Go-Live of After 1/1/2025 $49,440 $0 $10,000 $39,440 online filing for CGFR including Texas Hold Em Acceptance and Go-Live is defined to be the implementation of the production system for use by the citizens of Virginia. The system must have all defined requirements in

s5p_0049 · VA-190906-VIPN D-21-014 CO-03.pdf · CMS & Content

Specific Requirements: A.SECTION 5. OF THE SOW ENTITLED, AUTHORIZED USER'S SPECIFIC REQUIREMENTS, IS HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: • The Supplier will create a secure, online intake form facilitated by a homeless service provider assisting customers seeking housing assistance. • The intake form will be housed on the Easy Access website. The associated Social Determinant of Health location, look and feel, and any required images will be provided to the Supplier from the Authorized User. • The Supplier will follow the No Wrong Door Brand Guide as an additional resource for look and feel. • The form will be filled out by a housing intake professional on behalf of the customer. • The form will process the customer's information and pass the information into Peer Place's CRIA queue utilizing a shared web service. • The Supplier will hide the form from general search engines and access on Easy Access. Professionals managing the form will be provided the URL from a No Wrong Door team member. • The fillable form will follow the requirements set in Peer Place's webservice call, Direct Connect, and include additional fields for: CHANGE ORDER NO. 003 D 21-014 ELDER JUSTICE TYLER VA DRAFT.DOCX Page 1 of 3 Contract No. VA-190906-VIPN, Exhibit E Customer Date of Birth. o Intake professional's first and last name, and email address. o • The Supplier will apply the selected service's unique listing ID to the form and it will serve as a unique identifier for the CRIA team to know what agency needs to support the incoming request. • The Supplier will enable CAPTCHA at the bottom of the form for additional security measures. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for development: $5,564.00 Time and Materials Role Hours Hourly Rate Cost Developer Senior 30 $177.60 $5,328.00 Project Manager Mid 10 $123.60 $1,236.00 Discount ($1,000.00) Total $5,564.00 Milestones Milestone Hou Frequen Total rs cy Spend Completion of Development 34 Once $5,606.40 and Project Plan Completion of 6 Once $957.60 Testing/QA/Launch to Production Discount ($1,000.00) Total $5,564.00 B.Reference page 1, Exhibit D - Statement of Work (SOW):; Please update Supplier Name from Virginia Interactive, LLC dba Tyler Technologies to Virginia Interactive, LLC dba Tyler Virginia. This Change Order No. 03 is issued pursuant to and, upon execution, shall become incorporated in the SOW D 21-014, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit C ii). Statement of Work D 21-014, as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. CHANGE ORDER NO. 003 D 21-014 ELDER JUSTICE TYLER VA DRAFT.DOCX Page 2 of 3 Contract No. VA-190906-VIPN, Exhibit E ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No.003 to SOW D 21- 024, effective 6/9/2025. Virginia Interactive, LLC dba Tyler Virginia Department for Aging and Rehabilitative Services By: ________________________________ By: __________________________________ (Signature) (Signature) Matthew Crane Kathryn A. Hayfield Name: _____________________________ Name: _______________________________ (Print) (Print) General Manager Commissioner Title: ______________________________ Title: _________________________________ Agency Head or Designee 06/26/2025 07/01/2025 Date: ______________________________ Date: _________________________________ CHANGE ORDER NO. 003 D 21-014 ELDER JUSTICE TYLER VA DRAFT.DOCX Page 3 of 3

s5p_0050 · VA-190906-VIPN D-80.pdf · Payments - Processing

Supplier agrees to provide Authorized User with the following Analysis and Design. Flagging Capability: • The system must allow administrators to flag specific users or accounts to prevent them from using checks as a payment method. Administrators should have an intuitive interface to flag or unflag users/accounts, including providing reasons for the flagging action. Integration with Existing Payment Processing System: • The new flagging feature must be seamlessly integrated into the existing payment processing system without disrupting current functionalities. Ensure compatibility with existing infrastructure and smooth operation within the current user workflows.

s5p_0051 · VA-190906-VIPN D-57.pdf · Payments - Processing

Payment Processing – Supplier will provide and maintain all necessary technology for payment processing of Credit Card (CC) and Automated Clearing House (ACH) transactions and meet COV 525 and PCI Standards.

s5p_0052 · VA-190906-VIPN D-43.pdf · Hosting & Infrastructure

Supplier agrees to provide Authorized User with hosting, support, and future enhancements. These requirements will be further defined after the project kickoff meetings.

s5p_0053 · VA-190906-VIPN D-43.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a production and nonproduction hosted environment that allows for DHCD to undergo testing to new rollouts, or enhancements, made through the Change Management Process. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0054 · VA-190906-VIPN D-43.pdf · Payments - Processing

Payment Processing – Supplier will provide and maintain all necessary technology for payment processing of ACH and Credit Card transactions and meet COV 525 Standards. Supplier will be able to provide the Authorized User with access to reports in TPE to reconcile payments.

s5p_0055 · VA-190906-VIPN D-56.pdf · Hosting & Infrastructure

Production and Non-Production Hosting – Specifically, the Supplier will offer a non-production hosted environment that allows for the Authorized User to conduct testing to new rollouts, or enhancements, made through the Change Management Process. The hosted Production environment includes regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include enhancements to the website or application's function, or design.

s5p_0056 · VA-190906-VIPN D-56.pdf · Support

Support – Supplier will continue to provide the Authorized User regularly scheduled meetings and consultative services in support of proposed changes to the existing solution. Supplier also agrees to maintain existing application solution with regular bug fixes, and requests that are within scope of agreed work.

s5p_0057 · VA-190906-VIPN D-43 CO-001.pdf · CMS & Content

The following changes are made to the Authorized User's Specific Requirements Section: The Specific Requirements are being updated to reflect enhancements to the existing Authorized User website. Supplier will build out the framework for a blog on the existing Authorized User website at dhcd.virginia.gov. The current website utilizes Drupal 9.5.x. The Supplier will implement blog functionality that is compatible and has been tested with Drupal 9.5.x. The following functionality and features will be included: 1) Blog Solution Blog Content Type, includes the following editable fields: • Blog title • Blog body (WYSIWYG editor interface) • Related posts • Categories/Tags Page 1 of 4 Contract No. VA-190906-VIPN • Comments (On/Off) Additional Blog metadata: • Blog Post Date • Blog Post Author 2) Share to Social Media • Users will be able to share an individual blog post to their social media platforms through a sharing widget, an example of this type of solution can be found at https://sharethis.com. 3) Subscribe to Blog • Users will be able to subscribe to the blog directly using an email address so they are notified when new posts are created. Drupal views will be configured to display blog listing pages, calculate number of views, and populate “archive” list based on date. Specific permissions can be set up to control access for Blog contributors, or other user groups. 8. TOTAL PROJECT PRICE The following changes are made to the Authorized User's Total Project Price Section: The Total Project Price is being updated to reflect enhancements to the existing Authorized User website. The following functionaity, developed at a fixed cost as detailed herein, are added to the original Statement of Work:

s5p_0058 · VA-190906-VIPN D-43 CO-001.pdf · General / Other

Functionality Cost Blog Solution Software Developer Senior – 24 hrs. @ $172.00/hr. $4,128.00

s5p_0059 · VA-190906-VIPN D-43 CO-001.pdf · General / Other

Project Manager Senior – 5 hrs. @ $152.00/hr. $760.00

s5p_0060 · VA-190906-VIPN D-43 CO-001.pdf · General / Other

Quality Assurance Mid – 12 hrs. @ $100.00/hr. $1,200.00 Subtotal $6,088.00

s5p_0061 · VA-190906-VIPN D-43 CO-001.pdf · CMS & Content

Share to Social Media Software Developer Senior – 14 hrs. @ $172.00/hr. $2,408.00

s5p_0062 · VA-190906-VIPN D-43 CO-001.pdf · General / Other

Project Manager Senior – 2 hrs. @ $152.00/hr. $304.00

s5p_0063 · VA-190906-VIPN D-43 CO-001.pdf · General / Other

Quality Assurance Mid – 3 hrs. @ $100.00/hr. $300.00 Subtotal $3,012.00

s5p_0064 · VA-190906-VIPN D-43 CO-001.pdf · Notifications & Subscriptions

Subscribe to Blog Software Developer Senior – 28 hrs. @ $172.00/hr. $4,816.00

s5p_0065 · VA-190906-VIPN D-43 CO-001.pdf · CMS & Content

Project Manager Senior – 5 hrs. @ $152.00/hr. $760.00 Page 2 of 4 Contract No. VA-190906-

s5p_0066 · VA-190906-VIPN D-43 CO-001.pdf · CMS & Content

VIPN Quality Assurance Mid – 9 hrs. @ $100.00/hr. $900.00 Subtotal $6,476.00 Total Cost for Enhancements $15,576.00 10.MILESTONES, DELIVERABLES, PAYMENT SCHEDULE, AND HOLDBACKS The following changes are made to the Authorized User's Milestones, Deliverables, Payment Schedule, and Holdbacks Section: The following table identifies milestone events and deliverables, the associated schedule, any associated payments, any retainage amounts, and net payments. Milestone Event Payment Due upon acceptance by Authorized User of Blog $6,088.00 Solution in Staging environment. Due upon acceptance by Authorized User of the Share to $3,012.00 Social Media functionality in Staging environment. Due upon acceptance by Authorized User of Subscribe to $6,476.00 Blog functionality in Staging environment. Total $15,576.00 15.ASSUMPTIONS, ROLES, AND RESPONSIBILITIES The following changes are made to the Authorized User's Assumptions, Roles, and Responsibilities Section: A. Assumptions The following assumptions are specific to this Change Order: • Authorized User will populate the blog with any existing or new blog content once the blog framework has been delivered from Supplier. This Change Order No. 001 is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit C ii). Statement of Work D-43 as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. Page 3 of 4 Contract No. VA-190906-VIPN The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 001, effective June 5, 2024. Virginia Interactive, LLC DBA Tyler Virginia Authorized User By: By: (Signature) (Signature) Todd Weinstein Name: Matt Crane Name: (Print) (Print) Title: General Manager Title: Dep Director Agency Head or Designee Date: 0 6/07/2024 Date: 6/27/24 Page 4 of 4

s5p_0067 · VA-190906-VIPN D-31.pdf · Testing & Acceptance

Supplier agrees to provide Authorized User with a new website with new branding design, hosting, and support. These requirements will be further defined after the project kickoff meetings. Discovery and Requirements Supplier shall work with Authorized User to better understand high-level requirements and potential strategies for website presence. Supplier shall document business requirements and technical approach that will be used to drive all creative and technical designs. Supplier shall partner with 903 Creative, a branding and design agency, to perform brand research and comparative analysis in preparation for recommendations on branding and logo design. Brand and Logo Design Supplier shall provide the brand identity and logo design for Cannabis Control Authority in partnership with the Authorized User. Website Design Supplier shall provide Authorized User with a website design that will evolve with CCA's strategy. This includes a new website with functionality that allows the CCA staff to make updates. Development Supplier shall implement the agreed-upon design and functionality by completing the front-end and back-end development. Deployment Supplier shall perform a QA process at the end of the build phase to ensure the implemented site aligns with the approved design and requirements, facilitate User Acceptance Testing (UAT) and then deploy to production. Training will be scheduled with key CCA staff. Hosting Environment Supplier shall provision an environment for the Authorized User's website and supporting infrastructure and deploy a Test/UAT environment that closely mirrors the production environment. Maintenance & Support Supplier shall provide continuous monitoring of the website for issues and provide customer support.

s5p_0068 · VA-190906-VIPN D-25.pdf · Hosting & Infrastructure

CYBER SECURITY LIABILITY INSURANCE ● In addition to other insurance coverage requirements in the Contract, Supplier shall carry Cyber Security Liability insurance coverage in the amount of $5,000,000 per claim. SUPPLIER AGREES TO COMPLY WITH THESE REQUIREMENTS: ● A security gap analysis, using SEC 525 as the framework, conducted by an accredited third party must be completed, and results provided to VITA within 90 days of award. ● Applications are to be configured to meet SEC 525 AC-2 & IA-5 to meet access control and password complexity requirements prior to project onset. ● The technology provided under this SOW, Gov2Go and AccessGov, are SaaS Solutions under terms of the Contract and are provided solely on a Software-as-a-Service basis. ● Authorized User's Content Should Supplier cease to do business, file bankruptcy, or fail to support Authorized User, Supplier shall promptly make all DHCD content available to Authorized User as a native database export provided through Supplier's FTP server. ● Scalability Authorized User may make a written request to increase or decrease the scope (of this SOW under a change order to the Contract. The revised usage shall be effective upon the timing agreed to in the change order signed by Supplier and Authorized User. Pricing for the revised scope shall be calculated as provided in the Pricing Schedule of the Contract and shall be prorated on a daily basis for remaining portion of the current monthly billing period. For purposes of this provision, a written notice may include an e-mail or the use of a Supplier-provided provisioning website by Authorized User's designated administrator. ● Privacy and Security Supplier warrants that Supplier, and its employees, subcontractors, partners, and third-party providers will comply with the privacy and security requirements in the Contract, including but not limited to Section 12, titled “Content Privacy and Security” of the Contract. Page 3 of 20 Contract No. VA-190906-VIPN D25 ● Operating System and Software Supportability Supplier warrants that Supplier and its employees, subcontractors, partners, and third-party providers have taken commercially reasonable measures to ensure that the Solution, Supplier Product, and any deliverables do not have dependencies on other operating systems or software that are no longer supported by Supplier, or its Subcontractors, partners and third-party providers. ● Access to Product and Passwords Supplier warrants that the Solution(s) do not contain disabling code or any program device or other undisclosed feature, including but not limited to, viruses, worms, trojan horses, or other code, which is designed to permit unauthorized access, delete, disable, deactivate, interfere with or otherwise harm the Solution or the hardware or software of Authorized User or its Solution Users. In addition, Supplier warrants that Authorized User, and its Solution Users will be provided commercially reasonable uninterrupted access to the Solution. Supplier also warrants that it will not cancel or otherwise terminate access to the Solution by disabling passwords, keys or tokens that enable continuous use of the Solution by Authorized User and its Solution Users during the term of this Contract. Supplier further warrants that the Solution(s) are compatible with and will operate successfully on the equipment. ● Third Party Terms and Conditions Should Supplier's provision of the Solution or any performance obligations under the Contract include third-party terms and conditions, the aforementioned referenced Commonwealth security policies standards and guidelines, i.e., SEC501 and SEC525, shall take precedence over any third-party terms and conditions. For the purposes of statutory law as referenced and incorporated in the Contract, if there is any conflict with any third-party terms, such statutory law shall govern. Authorized User will include in the mutually approved specifications and requirements document, any ERA terms, conditions, or requirements under which Supplier needs to operate. ● Compliance The intent of the parties is that compliance with the ERA and any discretion required in the evaluation of applicant's eligibility for the ERA program shall be the responsibility of the Authorized User, and Supplier shall operate as a contractor, rather than a Subrecipient, under the ERA. Authorized User shall provide to Supplier the rules of eligibility determinations and payments for ERA and any other funding source used for RRP. Any determination of eligibility of applicants shall be strictly within the parameters provided by Authorized User. Authorized User will provide any processes, rules, controls, or similar that are necessary for Supplier's support of Authorized User's administration of the RRP to comply with applicable laws, rules, and regulations, including, without limitation, the rules and regulation of the ERA program. Supplier will act in reliance upon Authorized User's instructions and will act as agent of Authorized User. In the mutually approved specifications and requirements document, Authorized User shall instruct Supplier regarding what data elements are required to be collected by each Phase below as well as the content of attestations that must be completed by applicants to the RRP in each Phase below. PHASE 1.0 – Online Outreach Portal Will include the initial configuration of the solutions for the creation of a secure and easy to use Outreach Portal for administering RRP through non-profit organizations. This system will be specifically configured for third parties designated by Authorized User to file RRP applications on behalf of residents. In the current state, Authorized User does not have a mechanism or interface for allowing third party users to file applications in this manner. Supplier shall deliver a dynamic and multifaceted solution with the following functionality: Outreach Portal Overview ● A digital channel purpose built for allowing DHCD authorized third-party RepresentativeUsers to file RRP applications on behalf of a resident seeking RRP. ● The application shall direct users to appropriate next steps via pre-screening questionnaire responses. Page 4 of 20 Contract No. VA-190906-VIPN D25 ● Document upload function shall allow Representative-Users to upload required eligibility documentation on behalf of residents. ● An on-screen chat bot for answering questions shall be configured with DialogFlow and configured to the exact requirements of Authorized User. ● A file transfer mechanism shall deliver submitted applications to Authorized User for processing. ● The Portal shall be available in English and Spanish. Outreach Portal Specific Functionality ● The Portal shall allow Representative-User to start an application on behalf of a Tenant and save an application in an incomplete status. The Portal shall provide the ability to resume work on application at later time with a different Representative-User. ● Historical data sets provided by Authorized User shall feed into determination of RRP benefits eligibility. ● Fact specific proxy and categorical eligibility functionality: rules designated by Authorized User shall automatically authorize Tenant income eligibility based on specific criteria established by Authorized User. ▪ Fact specific proxy and categorical eligibility rules in the application shall be flexible and easy to update to meet the requirements of Authorized User. ● Duplicate prevention mechanisms shall be developed to prevent redundant filing of applications. ● Supplier shall store data as directed by Authorized User. Outreach Portal Hosting Environment ● Supplier shall provide hosting services and ongoing support sufficient for operation and management of the Authorized User's Solutions. ● Supplier shall provision a managed Production environment for the Authorized User's application. Supplier shall also deploy a Test/UAT environment that mirrors the production environment. ● Provides Managed Website Hosting services sufficient for the operation and management of the website. ● Includes regular maintenance of hardware, support software (Windows OS or SQL Server) and facilities required to host and maintain website. ● World class hosting facility using NIC's highly secure Tier 4 Data Center in Northern Virginia and Microsoft Azure. PHASE 2.0 – Online Tenant and Landlord Portal Will include the initial configuration of the Gov2Go solutions for the creation of a secure and easy to use portal for administering RRP for Tenant users and Landlord users. Authorized User requires a redesigned mechanism from their existing state for Tenant users and Landlord users to file RRP applications online through a secure and streamlined portal that is designed for ease of access and simplicity of user experience. Supplier shall develop and deliver the following functionality: Tenant and Landlord Portal Overview ● A digital channel purpose built for allowing Tenant and Landlord users to file RRP applications in a format established by Authorized User. ● The application shall be dynamic and shall direct users to appropriate next steps via prescreening questionnaire responses based upon application requirements and data needs provided by the Authorized User and mutually agreed in a business requirements document. ● Document upload function shall allow users to upload required documentation. ● The application shall provide Tenant Landlord Agreement/Certification/Attestation as required in the mutually-agree specifications and requirements document. ● The application shall provide a digital signature functionality. ● The Portal shall allow administrative users to research and review uploaded documents. ● A file mechanism shall be custom developed to deliver submitted applications to Authorized User for processing. Page 5 of 20 Contract No. VA-190906-VIPN D25 ● The Portal shall automatically generate a file upon successful completion and approval of the RRP application. ● The Portal shall be available in English and Spanish. Tenant Specific Functionality ● Portal shall send email/SMS/in app messages. ● Allow for upload of required qualifying documents following prompt within application. Landlord Specific Functionality ● Portal shall automatically prompt Landlord users to complete application upon successful pre-screening by Tenant within Tenant application. ● Messaging shall prompt Landlord prior to due dates to complete application. ● Portal shall send email/SMS/in app messages. Tenant and Landlord Portal Technical Functionality ● Historical data sets provided by Authorized User shall feed into determination of RRP benefits eligibility. ● Fact specific proxy and categorical eligibility functionality: rules designated by Authorized User shall automatically authorize Tenant income eligibility based on specific criteria established by Authorized User and mutually agreed in the specifications and requirements document. ● Duplicate prevention mechanisms shall be directed by Authorized User in its policy, which shall be mutually agreed in the specifications and requirements document, to prevent redundant filing of applications. ● Supplier shall store data as directed by Authorized User; provided, however, Supplier may implement more stringent security precautions to protect stored data than directed by Authorized User. Tenant and Landlord Portal Hosting Environment ● Supplier shall provide hosting services and ongoing support sufficient for operation and management of the Solutions. ● Supplier shall provision a managed Production environment for the Authorized User's. application. Supplier shall also deploy a Test/UAT environment that mirrors the production environment. ● Provides Managed Website Hosting services sufficient for the operation and management of the website. ● Includes regular maintenance of hardware, support software (Windows OS or SQL Server) and facilities required to host and maintain website. PHASE 3.0 – Data Migration Shall include the effort necessary to migrate data from existing Rent Relief systems solution. Historical data sets provided by Authorized User shall feed determination of RRP benefits eligibility in online applications. Supplier shall build a dashboard for quick visual representation of Key Performance Indicators (KPIs) pertaining to the RRP program. Supplier shall build customized reporting to satisfy all reporting requirements mutually agreed in the business requirements document. The reporting dashboard shall allow stakeholders role-based access to search, view, and provide guidance on applications as well as view reporting consistent with requirements below. Data Migration Overview ● Supplier shall develop interfaces via API to connect with historical data sets provided by Authorized User. ● Historical data sets provided by Authorized User shall feed determination of RRP benefits eligibility. Data Dashboard Overview ● Administrative Users shall have the ability to view claims with varying levels of role-based Page 6 of 20 Contract No. VA-190906-VIPN D25 access. ● The Dashboard shall allow administrative users to research and review uploaded documents ● The Dashboard shall allow administrative access to review team members and team member access levels. PHASE 4.0 Payment Processing Shall encompass all required steps for the issuance of funds via Automated Clearing House (ACH) to approved recipients. Authorized User shall provide payments in the form of live check (paper check) or eCheck to domestic bank accounts only or addresses directed pursuant to Authorized User's policy that has been mutually agreed to be incorporated into the business requirements document. Supplier or its affiliate is hereby designated as an agent of the Authorized User and will provide the payment processing Services in accordance with the agent of the government exemption from money transmission licensing under the laws that regulate money transmission in the Commonwealth of Virginia. Flow of Fund Supplier will provide DHCD with ACH processing and paper check writing services for disbursement of government rental and mortgage relief assistance, as well as other governmental benefits designated by DHCD, to recipient accounts as approved and designated by DHCD (collectively, the “Payment Processing Services”). As an agent of DHCD and directed by the DHCD, Supplier will provide a Supplier-owned bank account for DHCD to remit funds in advance of Supplier's disbursing to the designated recipients. Once prefunding is received, Supplier will produce an approval file of recipients qualifying to receive benefit payouts based on the approved criteria as designated by DHCD each business day. Approval of the daily file by DHCD, will initiate the payout process for Supplier. On each business day, Supplier will batch and submit approved ACH payouts for ACH processing to Supplier's originating financial institution as appropriate. For recipients who have elected to receive paper checks, Supplier will batch and submit paper check files to Supplier's financial institution on Mondays and Fridays (except on holidays) as appropriate. ACH files will process next day once the batch is submitted by Supplier and paper checks will process two days after the batch file is submitted. Recipient filing the claim will be responsible for providing Supplier with accurate constituent account information, data and directions associated with the Payment Processing Services; Supplier will not be responsible or liable for any claims arising out of or related to the deposit of funds as directed by recipient and approved by DHCD, including, but not limited to, if Supplier deposits funds as directed by recipient, but the constituent account designated by recipient does not belong to the recipient. If Supplier is unable to complete any Payment Processing Service as directed, Supplier will provide a returns report, as well as remit any associated funds to the bank account designated by DHCD, monthly. DHCD will be responsible for submitting unclaimed property through the process proscribed by the Commonweatlh of Virginia.

s5p_0069 · VA-190906 VIPN D-87.pdf · CMS & Content

A. Authorized User-Specific Requirements • Main VDACS website (vdacs.virginia.gov) • Content Inventory and Optimization (to be completed by Authorized User) o Optional Content Inventory: Authorized User will conduct a comprehensive inventory of all content on the current vdacs.virginia.gov website, cataloging existing pages, documents, and media assets. The inventory will identify the types of content available, their structure, and any outdated or redundant content. o Optional Content Analysis: Authorized User will analyze the existing content to assess its relevance, quality, and alignment with Authorized User's current objectives and target audiences. This analysis will include metrics such as page views, user engagement, and stakeholder feedback to determine which content is most valuable. o Optional Content Governance Strategy: Authorized User to develop a content governance plan that will establish processes for ongoing content review, updates, and approval workflows. This will ensure that Authorized User maintains a high standard of content quality post-launch and can adapt content based on user needs and feedback over time. The governance plan will include guidelines for content creation, editing, review, and archiving, as well as a process for tracking content changes. V A-190906-VIPN 3 | P a ge Contract No. VA-190906-VIPN D-87 • Information Architecture (IA) o User-Centered Design: Supplier shall design a new information architecture for vdacs.virginia.gov that prioritizes ease of navigation and access to key information for users such as farmers, consumers, businesses, and the general public. The new IA will be structured to reflect how different user groups interact with the site. Common User Experience (UX) design methodologies include activities such as user research (interviews, surveys, usability testing), focus groups, and persona creation and analysis. Supplier will be responsible for providing and setup of the third-party UX research platform. Authorized User will be responsible for facilitating and securing any focus groups and user feedback utilizing the platform. The analysis of the user feedback and the final information architecture is the responsibility of the Authorized User. The output of these activities is a predecessor to the website design. o Optional Stakeholder Review Sessions: Authorized User shall conduct stakeholder review sessions to present the proposed site map and information architecture, gathering feedback from Authorized User staff and other key stakeholders. o Content Migration: Supplier shall develop a content migration plan to guide the transition of content from the existing website to the new Drupal platform, using the new IA as a blueprint. Supplier will be responsible for migrating 20% of mutually agreed website content, Authorized User will be responsible for the remaining content migration, including documents, and managing if any content needs to be restructured, updated, or removed during the migration process. • Web Design o Wireframes: Supplier shall develop detailed wireframes and website sitemap that outline the structure of the new website, including key landing pages, content hierarchies, and navigation paths. The wireframes will illustrate the layout of information, ensuring that it is presented in a logical and user-friendly manner. This is a predecessor to the website design. o Website Design: After design meeting with Authorized User Information Systems and Communications team Supplier shall develop two initial mobile first/browser second design directions for the Home Page, allowing for up to three rounds of design revisions if necessary. The design shall leverage Drupal platform standards that also align with COV standards. Once the Home Page design is finalized, an additional 4-5 interior pages will be designed to include mobile first layouts for all pages. • User-Friendly CMS for Content Management o Drupal Content Management System (CMS): Supplier shall implement Drupal as the CMS platform, offering flexibility and scalability for managing content. Drupal's modular architecture will enable Authorized User to extend the website's functionality as new needs arise, including the ability to integrate third-party services and APIs. The Drupal platform will be on the latest production version. Authorized User will have the ability to create webforms and taxonomy within the staging and production environments. Within the development environment, Authorized User will have the ability to create views, content types, and blocks. The substructures and configurations for Authorized User development work will need to be provided and pushed to a repository where Supplier can export the V A-190906-VIPN 4 | P a ge Contract No. VA-190906-VIPN D-87 code for a code review prior to the Supplier installing in the staging or production environments. Package sizes delivered to Supplier for code review estimated at 50 hours or less of development time will follow the schedule below: ▪ New development work sent to Supplier by the 5th of every month ▪ Supplier has from the 5th – 19th for code reviews and issue resolution ▪ Deployment to production takes place on the 4th Wednesday of each month. Should any packages sent to Supplier for code reviews require over 50 hours of development time, the deployment schedule will be negotiated and mutually agreen upon between Authorized User and Supplier. Hours will be billed separately and invoiced on a monthly basis for this workflow. o Customizable Content Types: Supplier shall develop customized content types within Drupal that align with Authorized User's needs, such as news articles, press releases, event listings, media libraries, embedded video streaming, and resource libraries. This will allow staff to easily manage different types of content without needing technical expertise. o User Roles and Permissions: Supplier shall set up user roles and permissions within Drupal to ensure that different levels of access can be assigned to Authorized User staff members. This will help manage content publishing workflows, allowing certain users to draft content while others have the authority to review and publish it. Supplier shall provide workflow for content change proposal and approval. o Training and Support: Supplier shall provide comprehensive training for Authorized User staff on how to use Drupal's CMS features, including content creation, editing, and website maintenance. Training will include a hands-on session, user manuals, and may include video tutorials to support different learning styles. o Code Reviews: Supplier shall provide code reviews with VDACS technical staff when significant changes are made to the Drupal platform or content types. o Search: Website search will be designed by supplier and approved by the authorized user. • Identity and Access Management (IAM): Supplier shall provide Okta integration for Commonwealth of Virginia Authorized User users that login to Drupal CMS for website management. This will require integration with the Okta application and VITA. • Marketing Member Directory Enhancements: Supplier shall implement the following changes to the existing Marketing Member Directory that will include: o adding radio buttons under Product Name on the “Update Product” screen to allow admin capability to toggle from a Virginia Grown Product to a Virginia's Finest Product; o admin capability to delete a Product; o admin ability to Add a Product and associate it to an existing business; o updating query parameters for search and API functionality o setup of email notifications to vafinest@vdacs.virginia.gov and FoodSafety@vdacs.virginia.gov when Virginia's Finest applications are submitted by a member; V A-190906-VIPN 5 | P a ge Contract No. VA-190906-VIPN D-87 o increasing the date search on the admin portal to a larger window of time; o adding functionality for a member to add up to 5 files per Virginia's Finest product (for food labels) as part of their application (not a required field). • Virginia Horse Industry Board: Supplier will migrate the existing WordPress website (https://virginiahorseindustry.com/) as-is to Supplier's non-production staging and production environments. Any enhancements or changes to the existing website will initiate a change order. • Common Header & Footer: Supplier will design and implement a VDACS-branded header and footer for Supplier-managed websites listed below. The header and footer will be consistent with no changes to links or logo. For the portals listed below the Supplier does not manage, code will be provided for Authorized User to update. This design is limited to the common Header and Footer and does not include any font, button, input field or other design changes within the application. Web portals within scope include: ▪ https://dd.vdacs.virginia.gov/ ▪ https://portal.vdacs.virginia.gov/ ▪ https://oars.vdacs.virginia.gov/Account/LogOn%2c?prog=CG ▪ https://oars.vdacs.virginia.gov/Account/LogOn%2c?prog=BG ▪ https://oars.vdacs.virginia.gov/Account/LogOn%2c?prog=CFA ▪ https://oars.vdacs.virginia.gov/Account/LogOn%2c?prog=LSP ▪ https://cgfr.vdacs.virginia.gov/ ▪ http://lps.vdacs.virginia.gov/ ▪ https://kg.vdacs.virginia.gov/ ▪ https://vdacsrpt.virginiainteractive.org/ ▪ https://tfrt.vdacs.virginia.gov/ ▪ https://mn.vdacs.virginia.gov/cn/subscribe.cgi?const_num=3 ▪ https://pesticidesearch.vdacs.virginia.gov/ ▪ https://cos.vdacs.virginia.gov/ ▪ https://aradmin.vdacs.virginia.gov/ ▪ https://arr.vdacs.virginia.gov/ • VITA Standards o Suppier shall configure Authorized User's websites to meet VITA Web Standards, including but not limited to the Commonwealth of Virginia Header and Smartling found at Web Standards: An In-Depth Reference Guide | developer.virginia.gov • Hosting and Maintenance o Supplier shall provision production and non-production environments for the Authorized User's websites, web-based applications and supporting infrastructure. Includes regular maintenance of hardware and support software within a world class hosting facility using a Tier 4 Data Center in Northern Virginia with disaster recovery located in Texas. • Annual Requirements o Supplier will complete Authorized User Specific Security Checklist, certify that Supplier support staff have completed annual security training and undergone background checks upon employment. Additionally, Supplier support staff shall sign a non-disclosure agreement. • Website that Meets WCAG 2.0 AA Standards for Accessibility V A-190906-VIPN 6 | P a ge Contract No. VA-190906-VIPN D-87 o Accessibility Compliance: Supplier shall be responsible for implementing the redesigned website in compliance with WCAG 2.0 Level AA standards, ensuring that all users, including those with disabilities, can access and use the website. This includes considerations for screen readers, keyboard navigation, and text-to-speech functionality. o Accessible Design Features: Supplier shall integrate design elements such as highcontrast color schemes, alternative text for images, and captions for video content. The website will be fully operable through assistive technologies and designed to accommodate a range of visual, auditory, and physical needs. B. Special Considerations for Implementing Technology at Authorized User's Location(s) • Supplier shall ensure data privacy and security is maintained in compliance with Commonwealth of Virginia standards including but not limited to SEC530 and Enterprise Architecture Standard (EA-225) Enterprise Solutions Architecture [ESA] Web Systems. • Supplier shall coordinate with Authorized User IT staff for any necessary access to servers and data sources. C. Other Project Characteristics to Ensure Success • Regular status updates and meetings every other week with Authorized User. • Detailed project plans with milestones and deliverables. • Provide Authorized User access to the tool being used for project management. • Timely approval and return of requested information from Authorized User.

s5p_0070 · VA-190906-VIPN D-23.pdf · Hosting & Infrastructure

Website Hosting Environment ● Provides Managed Website Hosting services sufficient for the operation and management. ● Includes regular maintenance of hardware, support software (Linux Server and MySQL) and facilities required to host and maintain website. ● World class hosting facility using NIC's highly secure Research and Development (RnD) Tier 4 Data Center in Northern Virginia. ● Supplier is responsible for all security incident handling and resolution. Supplier will notify agency ISO of detection of all security incidents within twelve (12) hours as described in USCERT. See https://www.us-cert.gov/government-users/compliance-and-reporting/incidentdefinition. ● Complies with COV ITRM Standard SEC 501, SEC 525, COV ITRM Guideline SEC 507. ● Meets accessibility compliance standards as defined within the Web Content Accessibility Guidelines (https://www.w3.org/WAI/intro/wcag.php), including Section 508. ● Supplier will provide support sufficient for operation and management of the Authorized User's Website and all associated parts. ● Production Web Server Farm ● Infrastructure Upgrades ● Patch management backups ● System monitoring ● Database hosting ● Managed shared firewall ● Up to 4 MB bandwidth ● Up to 700 GB disk storage space ● Mail relay service ● Systems Administrator ● Dedicated account/Project Manager ● Senior web developer attached to the project at all times

s5p_0071 · VA-190906-VIPN D-31 CO-01.pdf · CMS & Content

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: Meta Tags for Social Media Build social media meta tags into the infrastructure of the Drupal website pages specific to improving the website's presence on social media outlets. This enhancement will allow the website to display the proper text and images in social media. B. SECTION 8. OF THE SOW, ENTITLED, TOTAL PROJECT PRICE, IS HEREBY AMENDED BY ADDING THE FOLLOWING PRICING TABLE FOR DELIVERY OF THE INCREASED SCOPE: Meta Tags for Social Media Enhancement Cost Hours Hourly Rate Cost Developer Senior 40 $172 $ 6,880 Project Manager Senior 5 $156 $780 Quality Assurance Mid 5 $100 $500 Total $ 8,160 Supplier will provide professional services to assist in the support of the new solution at our hourly time and materials rate (which can be provided upon request) utilizing contract No. VA-190906- VIPN, Exhibit 8 - Options List and Pricing. VA-190906-VIPN, SOW 31, Change Order No. 1 Page 1 of 2 Contract No. VA-190906-VIPN It is expected that the Meta Tags will be added to the current development effort and as such, will increase the website project delivery timeframe by approximately ten days. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for development, which shall proceed on and be billed at the following milestone: Milestone Frequency Total Cost Delivery of the Website with Meta Tags Once $8,160 Total $ 8,160 The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order, effective October 12, 2022. Virginia Interactive, LLC DBA NIC Virginia Authorized User: Cannabis Control Authority By: By: (Signature) (Signature) Name: Matt Crane Name: Jeremy Preiss (Print) (Print) Title: General Manager Title: Agency Head Date: 10/12/22 Date: VA-190906-VIPN, SOW 31, Change Order No. 1 Page 2 of 2

s5p_0072 · VA-190906-VIPN D-35.pdf · Hosting & Infrastructure

Supplier agrees to provide Authorized User with a new responsive, mobile-friendly website, scalable hosting, and on-going maintenance and support. The new website will be the primary online web presence for HBE, and the main landing page of the website will serve as the starting point for those that wish to engage with HBE online. The website will support the needs of multiple website visitor groups, to include Consumers, Navigators/Certified Application Counselor Designated Organizations (CDOs), Agents, Insurance Carriers, Community Partners, and the General Public. The primary needs of these visitor groups include accessing information about HBE, finding answers to questions, accessing forms and HBE resources, and providing links to other websites. The new HBE website will include two fully replicated versions, one in English, and one in Spanish. SCC will provide all content for both versions of the website. The hosting infrastructure of the website will be highly scalable to support varying levels of visitor traffic and will be capable of supporting peak demand during Open Enrollment periods without degradation of services. Specific functional and technical requirements for the

s5p_0073 · VA-190906-VIPN D-35.pdf · General / Other

Solution and Services are included in Attachment A – Functional & Technical Requirements. These requirements will be further refined during project discovery activities. The new HBE website will be delivered to Authorized User in July 2023.

s5p_0074 · DOE D:PR9195719 CO-05.pdf · CMS & Content

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: Automated Emails and Letters Adjustment • Automated emails and attached letters currently are separate configurations for text edits. The Supplier will merge the editable body text of the emails and letters to mirror one another, and the Authorized User can update/change the body text at any time. • Remove text on the Conditional Accepted Letter. The Authorized User will identify what paragraphs to edit/remove. Adjusted Grade Calculation • Currently the Solution prompts for grades for in-process semesters. The Solution will only calculate final grades from one previous semester. Ex: if Fall is open for enrollment, Spring grades will be closed, and Summer grades will be disregarded due to being in session. Administrative View Clean Up • Add search option on Course Page. Appropriate filter options will be added to refine the search results. • Prompt account linking when last 5 digits of SSN and DOB are the same. • Update currently recognized grades (passing and failing) to align with current Virginia Administrative Code and remove “reject” and “strike” language from the display. Additionally, the Supplier will change all existing records in the StudentCourses table where strikes are precalculated. • List Colleges alphabetically on the Reports Tab. • Apply various text changes on the administrative portal. The changes will be provided by the Authorize User. • Increase character limit on Course Number and make appropriate accommodations across the application where Course Number is displayed and used. VA-190906-VIPN, Exhibit E Change Order Page 1 of 3 Contract No. VA-190906-VIPN, Exhibit E • Improve User Experience by moving various buttons and columns on the Administrative Portal to areas that are more intuitive to the user. Placement will be provided by the Authorized User. Account Creation Changes • Instructional text changes for new applicants. Text will be provided by the Authorized User. • The Solution will seasonally open for new account creation only when the open enrollment period begins. The Solution will allow established users to view their accounts, print award letter(s), update profile, access forms, and reset passwords. Application Form • Remove questions no longer required or tracked by the Authorized User. • Restructure application question presentation based on yes/no answer selection to Section 3: Employment Information. B. SECTION 8. OF THE SOW ENTITLED, TOTAL PROJECT PRICE, IS HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES AND PRICING: The following changes are made to the Authorized User's Total Project Price Section: Supplier shall provide the necessary time and effort required, on a fixed fee schedule, to enhance the existing solution and provide content administration training. This work will be performed at a fixed cost as demonstrated below: Cost Role Hours Hourly Rate Cost Developer Senior 50 $172.00 $8,600.00 Project Manager Mid 20 $120.00 $2,400.00 Business Analyst- Mid 10 $108.00 $1,080.00 Quality Assurance Mid 10 $108.00 $1,080.00 Total $13,160.00 Milestone Total Hours on Project Frequency Total Spend Completion of Project Setup and 20 Once $2,280.00 Delivery of Project Plan Completion of Development in 50 Once $8,600.00 Staging Environment Testing/QA/Deployment 20 Once $2,280.00 Total $13,160.00 This Change Order No. 005 is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit C ii). Statement of Work Exhibit D/PR9195719 as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. VA-190906-VIPN, Exhibit E Change Order Page 2 of 3 Contract No. VA-190906-VIPN, Exhibit E The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 005 effective 8/2/2024. Virginia Interactive, LLC dba Tyler Virginia Authorized User By: By: (Signature) (Signature) Name: Name: (Print) (Print) Title: Title: Agency Head or Designee Date: Date: VA-190906-VIPN, Exhibit E Change Order Page 3 of 3

s5p_0075 · VA-190906-VIPN D-01 CO-01.pdf · CMS & Content

The following changes a(cid:85)e made (cid:87)o (cid:87)he A(cid:88)(cid:87)ho(cid:85)i(cid:93)ed U(cid:86)e(cid:85)(cid:182)(cid:86) Specific Re(cid:84)(cid:88)i(cid:85)emen(cid:87)(cid:86) Sec(cid:87)ion: This section is being updated to reflect the change in implementation approach which will include content migration and accessibility testing of website content pages. From: Development Within the development and build phase, Supplier will implement the agreed upon design and functionality by completing the front-end and back-end development. (cid:120) Employ standard graphics and non-verbal icons, as defined in the design to assist users in finding and accessing services (cid:120) Configure required Drupal Modules (cid:120) Create Drupal Content Types, as defined in the requirements and technical design (cid:120) Assist with the implementation of new site taxonomy (cid:120) Design and implement website analytics solution (cid:120) Adherence to Standards (Section 508 Accessibility and Usability) (cid:120) Install and configure Site Search To: Development Within the development and build phase, Supplier will implement the agreed upon design and functionality by completing the front-end and back-end development. (cid:120) Employ standard graphics and non-verbal icons, as defined in the design to assist users in finding and accessing services (cid:120) Configure required Drupal Modules (cid:120) Create Drupal Content Types, as defined in the requirements and technical design (cid:120) Assist with the implementation of new site taxonomy (cid:120) Design and implement website analytics solution (cid:120) Adherence to Standards (Section 508 Accessibility and Usability) (cid:120) Install and configure Site Search (cid:120) Content migration to new website (cid:120) Accessibility testing during page migration Section 8. Total Project Price The following changes a(cid:85)e made (cid:87)o (cid:87)he A(cid:88)(cid:87)ho(cid:85)i(cid:93)ed U(cid:86)e(cid:85)(cid:182)(cid:86) Total Project Price Section: The total project price section is being updated to include additional development work undertaken for content migration to new website. From: Following completion of Solution implementation, Supplier shall submit a final invoice to the Authorized User, for the final milestone payment amount shown in the table in section 10 below, plus the total amount retained by the Authorized User. If travel expenses are not included in the fixed price of the Solution, such expenses shall be reimbursed in accordance with Commonwealth of Virginia travel policies as published by the Virginia Department of Accounts (http://www.doa.virginia.gov). In order to be reimbursed for travel expenses, Supplier must submit an estimate of such expenses to Authorized User for approval prior to incurring such expenses. VA-190906-VIPN, Exhibit E Change Order DPOR Page 2 of 5 Contract No. VA-190906-VIPN Design, Development and Configuration Estimated Fees The total Fixed Price for this Project including design, development and $125,000.00 configuration, deployment of the Solution. One Time Fee $125,000.00 To: Following completion of Solution implementation, Supplier shall submit a final invoice to the Authorized User, for the final milestone payment amount shown in the table in section 10 below, plus the total amount retained by the Authorized User. If travel expenses are not included in the fixed price of the Solution, such expenses shall be reimbursed in accordance with Commonwealth of Virginia travel policies as published by the Virginia Department of Accounts (http://www.doa.virginia.gov). In order to be reimbursed for travel expenses, Supplier must submit an estimate of such expenses to Authorized User for approval prior to incurring such expenses. Design, Development and Configuration Estimated Fees The total Fixed Price for this Project including design, development and $125,000.00 configuration, deployment of the Solution. One Time Fee $125,000.00 Adding additional time and dollars to assist with content migrations to include the following: Content Migration Hours Hourly Rate Cost 205 $111.20 $22,796.00 Developer Mid Content Migration (cid:120) Accessibility testing per page (cid:120) Total $22,796.00 Discount $8,000.00** One Time Fee $14,796.00 **Leveraging existing deployment experience, and out of a longstanding commitment to the Commonwealth, Supplier is able to implement the content migration services at a one-time discounted rate. The combined savings to the agency will be $8,000.00. This discount will in no way diminish the innovative and userfriendly web-based solutions that Supplier is proud to supply to Commonwealth agencies such as Authorized User. Adding the content migration will increase the total Design, Development and Configuration price to $125,000.00 + $14,796.00 = $139,796.00 Section 10. Milestones, Deliverables, Payment Schedule and Holdbacks: The follo(cid:90)ing change(cid:86) a(cid:85)e made (cid:87)o (cid:87)he A(cid:88)(cid:87)ho(cid:85)i(cid:93)ed U(cid:86)e(cid:85)(cid:182)(cid:86) Mile(cid:86)(cid:87)one(cid:86), Deli(cid:89)e(cid:85)able(cid:86), Pa(cid:92)men(cid:87) Schedule and Holdbacks Section: The Milestone, Deliverable, Payment Schedule and Holdback section is being updated to reflect the change in scope which now includes content migration and accessibility testing during migration. From: The following table below identifies milestone events and deliverables, the associated schedule, any associated payments, any retainage amounts, and net payments. No hold backs needed for this engagement. VA-190906-VIPN, Exhibit E Change Order DPOR Page 3 of 5 Contract No. VA-190906-VIPN Milestone Event Schedule Payment Project Kickoff Meeting TBD -- Project Plan Kickoff Meeting + 5 days $10,000 Discovery and Information Architecture Kickoff Meeting + 45 days $10,000 Creative Design Acceptance Discovery + 45 days $20,000 Technical Design Acceptance Discovery + 60 days $20,000 Development Design + 120 days $55,000 Training and Testing Development + 20 days $10,000 Production Deployment Acceptance of testing + 5 days -- To: The following table below identifies milestone events and deliverables, the associated schedule, any associated payments, any retainage amounts, and net payments. No hold backs needed for this engagement. Milestone Event Schedule Payment Project Kickoff Meeting TBD -- Project Plan Kickoff Meeting + 5 days $10,000 Discovery and Information Architecture Kickoff Meeting + 45 days $10,000 Creative Design Acceptance Discovery + 45 days $20,000 Technical Design Acceptance Discovery + 60 days $20,000 Development Design + 120 days $55,000 Content Migration Development + 20 days $14,796 Training and Testing Development + 20 days $10,000 Production Deployment Acceptance of testing + 5 days -- This Change Order is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit C ii). Statement of Work Dated February 28, 2020, as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. VA-190906-VIPN, Exhibit E Change Order DPOR Page 4 of 5 Contract No. VA-190906-VIPN The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order, effective December 15, 2020. Virginia Interactive, LLC DBA NIC Virginia Authorized User Recoverable Signature X Mary Broz-Vaughan Director By: By: Signed by: Broz-Vaughan Mary jwh95669 (Signature) (Signature) Name: Travis Sarkees _ Name: Mary Broz-Vaughan (Print) (Print) Title: General Manager _ _ Title: Director Agency Head or Designee Date: _ Date: January 5, 2021 VA-190906-VIPN, Exhibit E Change Order DPOR Page 5 of 5

s5p_0076 · VA-190906-VIPN D-39.pdf · Testing & Acceptance

Discovery Supplier shall work with Authorized User to better understand Authorized User's high-level requirements. Supplier will document functional and technical requirements and develop detailed project plan in partnership with Authorized User. Design Solution Supplier shall develop the solution to fulfill the Authorized User's business requirements, as specified in Schedule 1: Functional Specifications for the Services. Development Supplier shall implement the agreed-upon design and functionality by completing the front-end and back-end development. Deployment Supplier shall perform a QA process at the end of the build phase to ensure the implemented site aligns with the approved design and requirements, facilitate User Acceptance Testing (UAT) and then deploy to production. Training will be scheduled with key staff. Hosting Environment Supplier shall use DARS provisioned environment for the Authorized User's application and supporting infrastructure enhancements and deploy a Test/UAT environment that closely mirrors the production environment. Maintenance & Support Supplier shall provide continuous monitoring of the application and database for issues and provide customer support. 5. CURRENT SITUATION A. Background of Authorized User's Business Situation The Authorized User's mission: to improve the employment, quality of life, security, and independence of older Virginians, Virginians with disabilities, and their families. B. Current Architecture and Operating System N/A C. Current Workflow/Business Flow and Processes N/A D. Current Legacy Systems N/A E. Current System Dependencies N/A F. Current Infrastructure (Limitations, Restrictions) N/A Page 3 of 12 Contract No. VA-1909068-VIPN SOW 39 G. Usage/Audience Information Citizens, Agencies, localities spread throughout the Commonwealth.

s5p_0077 · VA-190906-VIPN D-25 CO-005.pdf · Reporting & Analytics

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: Phase 14.0 – Rent Relief Data Reconciliaction Assist with the knowledge transfer of the overall data schema that covers all RRP/RMRP data. Build data dictionary for each set of data and mapping document to explain how the set of data are combine to create program reporting. Phase 15.0 – Business Inteligence and Reporting Transition Supplier will assist Authorized User with the transition to Tableau by providing best practices for maintanence and future changes. Additionaly, Supplier will partner with Authorized User's staff in building all current reports and anticipated/expected reports i.e. data visualization of spending across Commonwealth broken out by zip code,city, and county; showing all spending by funding source, detailing Unique Households served; payments made and total dollars in Tableau. Phase 16.0 - Continued Treasury Reporting Supplier will provide support to Authorized User for all Treasury reports through, at least, the successful submission of the ERA1 Close-Out report on Friday, April 28, 2023. Supplier will ensure Authorized User can access and manipulate the necessary data to submit Treasury reports beyond April 28, 2023 (i.e. ERA2 Quarterly Reports and ERA2 Close-out report). B.SECTION 8. OF THE SOW, ENTITLED, TOTAL PROJECT PRICE, IS HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES AND PRICING: The following changes are made to the Authorized User's Total Project Price Section: VA-190906-VIPN, Change Order No. 5 Page 1 of 5 Contract No. VA-190906-VIPN Supplier shall provide the necessary time and effort required, on a fixed fee schedule, to successfully allow for a tenant and landlord Extended Due Diligence (EDD) workflow, an update to the Rent Relief Administrative Application to account for EDD updates and add ACH functionality. This work will be performed at a fixed cost as demonstrated below:

s5p_0078 · VA-190906-VIPN D-25 CO-005.pdf · Hosting & Infrastructure

Total Cost – Fixed Fee Phase 14, Phase 15, Phase 16 $167,552.00 Total $167,552.00 PHASE 14.0 – Rent Relief Data Reconciliaction Assist with the knowledge transfer of the overall data schema that covers all RRP/RMRP data. Build data dictionary for each set of data and mapping document to explain how the set of data are combine to create program reporting. PHASE 14: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 60 $172.00 $10,320.00 Project Manager Mid 40 $120.00 $4,800.00 Architect Mid 80 $132.00 $10,560.00 Business Systems Analyst 290 $108.00 $31,320.00 Total $57,000.00 Supplier will provide professional services to assist in the support of the data reconciliation at our hourly time and materials rate utilizing contract No. VA-190906-VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for services, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost Completion of Planning Once $15,120.00 Data Documentation Once $41,880.00 Total $57,000.00 PHASE 15.0 – Business Inteligence and Reporting Transition Assist Authorized User with the transition from Socrata to Tableau providing best practices for maintanence and future changes. Additionaly, Supplier will partner with Authorized User's staff in building all current reports as well as anticipated/expected reports, i.e. the data visualization of spending across Commonwealth broken out by zip code, as well as city/county, and showing all spending by funding source and showing unique households Served, payments made, and total dollars in Tableau. PHASE 15: Time and Materials Cost Role Hours Hourly Rate Cost Developer Mid 110 $111.20 $12,232.00 Project Manager Mid 60 $120.00 $7,200.00 Quality Assurance Mid 40 $100.00 $4,000.00 Architect Mid 80 $132.00 $10,560.00 VA-190906-VIPN, Change Order No. 5 Page 2 of 5 Contract No. VA-190906-VIPN Business Systems Analyst 240 $108.00 $25,920.00 Total $59,912.00 Supplier will provide professional services to assist in the support of the transition to Tableau at our hourly time and materials rate utilizing contract No. VA-190906-VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for services, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost Completion of Project Planning Once $7,000.00 Discovery, Information Architecture Once $25,000.00 Development Once $27,912.00 Total $59,912.00 PHASE 16.0 – Continued Treasury Reporting Provide support to Authorized User for all Treasury reports through, at least, the successful submission of the ERA1 Close-Out report on Friday, April 28, 2023. Ensure Authorized User can access and manipulate the necessary data to submit Treasury reports beyond April 28, 2023 (i.e. ERA2 Quarterly Reports and ERA2 Close-out report). PHASE 16: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 80 $172.00 $13,760.00 Project Manager Mid 40 $120.00 $4,800.00 Quality Assurance Mid 40 $100.00 $4,000.00 Business Systems Analyst 260 $108.00 $28,080.00 Total $50,640.00 Supplier will provide professional services to assist in the support of the reporting at our hourly time and material rates utilizing contract No. VA-190906-VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for support, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost Completion of Planning Once $5,000.00 Discovery Once $10,000.00 Development Once $20,000.00 ERA 1 Close Final Report Once $15,640.00 Total $50,640.00 Annual Operations and Maintenance Supplier will be assisting Authorized User with providing ongoing support throughout the lifetime of this SOW. The first 365 days of the operations and maintenance is $0 for proposed solution. Completion of ERA1 closeout reporting on Friday April 28, 2023 shall serve as the beginning of this 365-day period. Each additional year shall be 10% of the final build and migration cost. Rates will be reviewed annually. The following Operations and Maintenance fees for the enhancements VA-190906-VIPN, Change Order No. 5 Page 3 of 5 Contract No. VA-190906-VIPN described in this Change Order will be billed as follows: Operations and Maintenance Estimated Fees Operations and Support Services ● Customer Service ● General Site Maintenance ● Production Bug Fixes ● Deployment Oversight $ 16,755.20/ Annually ● Software Releases ● Patch Management ● Backup and Restore Technology Process ● Configuration Management ● Archiving Data ● Security Vulnerability Testing / Scanning and Results / Review Total Annual Maintenance Fee $ 16,755.20 After deployment, Supplier will provide professional services to assist in the support of the new solution at our hourly time and material rates utilizing contract No. VA-190906-VIPN, Exhibit 8 - Options List and Pricing. Examples of items that Supplier can assist with include: ● Parking Lot Items ● Release Cycle Management ● Technical Oversight and Consultation ● General Maintenance Monthly Hosting Supplier shall provide a world class hosting facility using the highly secure Microsoft Azure platform. The hosting solution enables highly available, secure hosting environments that leverage the latest technologies for virtualization, service management, system provisioning, and security. The virtual infrastructure supports rapid deployment and system segmentation. Supplier shall provision a segmented network environment for the Authorized User applications and supporting infrastructure. Supplier will also deploy a Test/UAT environment that mirrors the production environment. Specifically, Supplier will provide hosting services and ongoing support sufficient for operation and management of the services per the hosting table below. Hosting services include regular maintenance of hardware, support software, and facilities required to host the application. Hosting services do not include application development, enhancements to function or design, or other enhancements or services not specifically outlined in this proposal. All auditing, hosting, and reporting requirements of the Contract shall be subject to the availability of such information from the cloud service provider, currently Microsoft Azure. The updates described in this Change Order shall not incur any additional hosting fees: Hosting Environment (Production + Non-Production) Estimated Fees VA-190906-VIPN, Change Order No. 5 Page 4 of 5 Contract No. VA-190906-VIPN Managed Web Hosting with Complete Maintenance ● Production Web Server Farm with High Availability and Disaster Recovery ● Server OS and supporting software upgrades $ 6,500.00 / Monthly ● Patch management backups ● System monitoring - bandwidth usage monitoring ● Database hosting ● Managed shared firewall ● Mail relay service ● Systems Administrator ● Account/Project Manager ● Includes non-production test/staging environment Annual Hosting Fee $ 6,500.00 C.SUBCONTRACTING Supplier is hereby authorized to use subcontractors in support of its services under the SOW. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order, effective April 14, 2022. Virginia Interactive, LLC DBA Tyler Virginia Authorized User By: By: (Signature) (Signature) Name: Matt Crane Name: Todd Weinstein Title: General Manager Title: Chief Deputy Date 4/26/23 Date: 4/26/23 VA-190906-VIPN, Change Order No. 5 Page 5 of 5

s5p_0079 · VA-190906-VIPN D-62 CO-01.pdf · CMS & Content

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: Form Creation The objective is to provide citizens with online access to the Automated Payment Service Form (APS Form), making it dynamic and user-friendly. • Facilitate easy and efficient access to APS forms for citizens. • Ensure a seamless, intuitive, and secure user experience. • Establish appropriate access controls for the Treasurer's office. • Maintain clear segregation of the APS form from other online forms. • Form must be fillable from taxpayer's perspective o Form should contain all of the necessary field names required by the county, presented in a user-friendly format. The following fields would be required fields: ▪ Taxpayer Name ▪ Taxpayer SSN (last 5 digits) ▪ Taxpayer's Mailing Address ▪ Contact Phone # and Email address ▪ Tax Account Type (Personal Property or Real Estate) ▪ Tax Account # associate to the tax type ▪ Bank Name ▪ Bank Routing Number ▪ Bank Account Number ▪ Name(s) on Bank Account VA-190906-VIPN, Exhibit E Change Order Page 1 of 3 Contract No. VA-190906-VIPN, Exhibit E/PR 9195719 o The form should require the user to enter bank routing # and bank account # twice, and automatically verify that they are the same. The first field for each number should be masked (with eyeglass) to force the user to enter from original source rather than retyping the first entry. • Taxpayers should be able to create multiple APS enrollments (some utilize multiple bank accounts) • Taxpayer should have the option to print and/or receive an email confirmation for each authorized enrollment submission. o Taxpayer should be required to read and consent to the terms of the APS contract electronically (to be provided by county), and approve the terms and form contents via electronic signature/authorization. The person consenting is the person on the bank account. • Form data for each enrollment should flow to designated county network location, as a csv formatted file o Each enrollment authorization is for one bank account, and should equal one row/record within the file. ▪ For example, a taxpayer's portal account could have 2 personal property accounts in one enrollment and 1 real estate account. They want to deduct real estate account taxes from bank account #1, and the 2 personal property accounts from bank account #2. This would result in 2 enrollment authorizations (one for each bank account), and would flow into the csv file as two separate records. • The portal should have information related to the APS program, basic instructions/knowledge, and contact info should they wish to edit or cancel. Email Notifications • Architect and integrate an opt-in feature for email notifications within the Citizen Portal to engage users proactively. • Craft distinct emails catering to varied notification requirements, including imminent bill due alerts, notifications of bill availability, and reminders for outstanding balances that are due in twenty-one (21) days. The language for these emails will be provided by Authorized User. • Deploy an automated email dispatch system designed to initiate notifications at critical junctures: five days preceding the due date of bills, on the actual day of bill availability, and monthly on the 15th for accounts bearing outstanding balances that are due in twenty-one (21) days. • No notification will be sent based on any Utilities bills due. • The following note will be included when signing up for notifications. “Signing up to receive notification is an optional service; failure to receive a notification does not remove application of penalty or interest for late payments.” SECTION 8. OF THE SOW ENTITLED, TOTAL PROJECT PRICE, IS HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES AND PRICING: The following changes are made to the Authorized User's Total Project Price Section: Supplier shall provide the necessary time and effort required, on a fixed fee schedule, to enhance the existing solution and provide content administration training. This work will be performed at a fixed cost as demonstrated below: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 80 $172.00 $13,760.00 VA-190906-VIPN, Exhibit E Change Order Page 2 of 3 Contract No. VA-190906-VIPN, Exhibit E/PR 9195719 Project Manager - SR 40 $152.00 $6,080.00 Quality Assurance - Mid 20 $100.00 $2,000.00 Total $21,840.00 Milestone Hours Total Kickoff meeting 1 $1,000.00 Delivery of APS Form in Testing 100 $10,000.00 Completion of Development - Administrative Changes (Due upon 15 $7,000.00 Acceptance) Testing/QA/Deployment (Due upon Acceptance) 25 $3,840.00 $21,840.00 This Change Order No. 001 is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). Statement of Work D-62 as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 001 effective December 10 , 2024. Virginia Interactive LLC dba Tyler Virginia Authorized User By: By: _ (Signature) (Signature) Matthew J. Crane Stephanie Brown Name: _ Name: (Print) (Print) General Manager Procurement Director Title: _ _ Title: _ _ Agency Head or Designee 12/11/2024 01/03/20 Date: _ Date: _ VA-190906-VIPN, Exhibit E Change Order Page 3 of 3 Chesterfield Change Order_001 - SOW 62 Tyler Signed 2 (002) Final Audit Report 2025-01-03 Created: 2025-01-03 By: Harry "Chad" Farrell IV (FarrellH@chesterfield.gov) Status: Signed Transaction ID: CBJCHBCAABAAPC_AtuomkupcqUzVZp8OdX6Jvyfg2Z_L "Chesterfield Change Order_001 - SOW 62 Tyler Signed 2 (002) " History Document created by Harry "Chad" Farrell IV (FarrellH@chesterfield.gov) 2025-01-03 - 7:40:47 PM GMT Document emailed to Stephanie Brown (brownst@chesterfield.gov) for signature 2025-01-03 - 7:40:50 PM GMT Email viewed by Stephanie Brown (brownst@chesterfield.gov) 2025-01-03 - 7:51:09 PM GMT Document e-signed by Stephanie Brown (brownst@chesterfield.gov) Signature Date: 2025-01-03 - 7:51:49 PM GMT - Time Source: server Agreement completed. 2025-01-03 - 7:51:49 PM GMT

s5p_0080 · VA-190906-VIPN D-25 CO-004.pdf · Maintenance & Releases

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: Phase 11.0 – Gov2Go EDD Workflow Update the Gov2Go Rent Relief Service to allow for a tenant and landlord Extended Due Diligence (EDD). Allow the original submitter to answer static follow up questions including uploading additional required documents. Phase 12.0 Rent Relief Admin Application EDD Enhancements Update the Rent Relief Administrative Application to account for EDD updates. Build business logic, queues, and reporting to allow for processing EDD submittals and adjudication of the original submission with the new information. Phase 13.0 ACH Enhancements Add functionality to the tenant profile to allow the tenant to add their ACH information. B. SECTION 8. OF THE SOW, ENTITLED, TOTAL PROJECT PRICE, IS HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES AND PRICING: The following changes are made to the Authorized User's Total Project Price Section: Supplier shall provide the necessary time and effort required, on a fixed fee schedule, to successfully allow for a tenant and landlord Extended Due Diligence (EDD) workflow, an update to the Rent Relief Administrative Application to account for EDD updates and add ACH VA-190906-VIPN, Change Order No. 4 Page 1 of 5 Contract No. VA-190906-VIPN functionality. This work will be performed at a fixed cost as demonstrated below:

s5p_0081 · VA-190906-VIPN D-25 CO-004.pdf · Maintenance & Releases

Total Cost – Fixed Fee Phase 11, Phase 12, Phase 13 $194,726.56 Total $194,726.56 PHASE 11.0 – Gov2Go EDD Workflow Update the Gov2Go Rent Relief Service to allow for a tenant and landlord Extended Due Diligence (EDD) process. Allowing the original submitter to answer static follow up questions including uploading additional required documents. PHASE 11: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 177 $172.00 $30,444.00 Developer Mid 218 $111.20 $24,241.60 Project Manager Mid 100 $120.00 $12,000.00 Quality Assurance Mid 100 $100.00 $10,000.00 Designer Junior 42.3 $88.00 $3,722.40 Architect Mid 120 $132.00 $15,840.00 Business Systems Analyst 175 $108.00 $18,900.00 Security Analyst Senior 24 $206.40 $4,953.60 Total $120,101.60 Supplier will provide professional services to assist in the support of the new solution at our hourly time and materials rate (which can be provided upon request) utilizing contract No. VA-190906- VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for development, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost Delivery of Project Plan Once $9,500.00 Discovery, Information Architecture Once $9,500.00 Technical Design Once $9,500.00 Development Once $50,000.00 Training, Testing and Go Live Once $41,601.60 Total $120,101.60 PHASE 12.0 – Rent Relief Admin Application EDD Enhancements Update the Rent Relief Administrative Application to account for EDD updates. Build business logic, queues, and reporting to allow for processing EDD submittals and adjudication of the original submission with the new information. PHASE 12: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 92 $172.00 $15,824.00 VA-190906-VIPN, Change Order No. 4 Page 2 of 5 Contract No. VA-190906-VIPN Developer Mid 50 $111.20 $5,560.00 Project Manager Mid 40 $120.00 $4,800.00 Quality Assurance Mid 35.2 $100.00 $3,520.00 Designer Junior 0 $88.00 $0.00 Architect Mid 35 $132.00 $4,620.00 Business Systems Analyst 82 $108.00 $8,856.00 Security Analyst Senior 12.4 $206.40 $2,559.36 Total $45,739.36 Supplier will provide professional services to assist in the support of the new solution at our hourly time and materials rate (which can be provided upon request) utilizing contract No. VA-190906- VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for development, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost Delivery of Project Plan Once $5,000.00 Discovery, Information Architecture Once $5,000.00 Technical Design Once $5,000.00 Development Once $21,000.00 Training, Testing and Go Live Once $9,739.36 Total $45,739.36 PHASE 13.0 – ACH Enhancements Add functionality to the tenant profile to allow the tenant to add their ACH information. PHASE 13: Time and Materials Cost Role Hours Hourly Rate Cost Developer Senior 50 $172.00 $8,600.00 Developer Mid 72 $111.20 $8,006.40 Project Manager Mid 36.75 $120.00 $4,410.00 Quality Assurance Mid 20 $100.00 $2,000.00 Designer Junior 0 $88.00 $0.00 Architect Mid 8 $132.00 $1,056.00 Business Systems Analyst 24.5 $108.00 $2,646.00 Security Analyst Senior 10.5 $206.40 $2,167.20 Total $28,885.60 Supplier will provide professional services to assist in the support of the new solution at our hourly time and material rates (which can be provided upon request) utilizing contract No. VA-190906- VIPN, Exhibit 8 - Options List and Pricing. Supplier proposes a Fixed Fee Total Solution Cost, representing the cost incurred for development, which shall proceed on and be billed at the following milestones: Milestone Frequency Total Cost VA-190906-VIPN, Change Order No. 4 Page 3 of 5 Contract No. VA-190906-VIPN Delivery of Project Plan Once $3,500.00 Discovery, Information Architecture Once $3,500.00 Technical Design Once $3,500.00 Development Once $61,000.00 Training, Testing and Go Live Once $15,112.00 Total $28,885.60 Annual Operations and Maintenance Supplier will be assisting Authorized User with providing ongoing support of the solution throughout the lifetime of this SOW. The first 365 days of the operations and maintenance is $0 for proposed solution. For each application, the go-live date shall serve as the beginning of this 365-day period. Each additional year shall be 10% of the final build and migration cost. Rates will be reviewed annually. The following Operations and Maintenance fees for the enhancements described in this Change Order will be billed as follows: Operations and Maintenance Estimated Fees Operations and Support Services ● Customer Service ● General Site Maintenance ● Production Bug Fixes ● Deployment Oversight ● Software Releases $ 19,472.66 / Annually ● Patch Management ● Backup and Restore Technology Process ● Configuration Management ● Archiving Data ● Security Vulnerability Testing / Scanning and Results / Review Total Annual Maintenance Fee $ 19,472.66 After deployment, Supplier will provide professional services to assist in the support of the new solution at our hourly time and material rates (which can be provided upon request). Examples of items that Supplier can assist with include: ● Parking Lot Items ● Deployments ● Release Cycle Management ● Technical Oversight and Consultation ● General Maintenance ● Production Bug Fixes Monthly Hosting Supplier shall provide a world class hosting facility for the Gov2Go and AccessGov solution using the highly secure Microsoft Azure platform for Gov2Go and AccessGov. The hosting solution enables highly available, secure hosting environments that leverage the latest technologies for virtualization, service management, system provisioning, and security. The virtual infrastructure supports rapid deployment and system segmentation. Supplier shall provision a segmented network environment for the DHCD applications and supporting infrastructure. Supplier will also deploy a Test/UAT environment that mirrors the production environment. Specifically, Supplier will provide hosting services and ongoing support sufficient for operation and management of the Gov2Go and AccessGov services per the hosting table below. Hosting services include regular maintenance of hardware, support software, and facilities required to VA-190906-VIPN, Change Order No. 4 Page 4 of 5 Contract No. VA-190906-VIPN host the application. Hosting services do not include application development, enhancements to function or design, or other enhancements or services not specifically outlined in this proposal. All auditing, hosting, and reporting requirements of the Contract shall be subject to the availability of such information from the cloud service provider, currently Microsoft Azure. The updates described in this Change Order shall not incur any additional hosting fees: Hosting Environment (Production + Non-Production) Estimated Fees Managed Web Hosting with Complete Maintenance ● Production Web Server Farm with High Availability and Disaster Recovery ● Server OS and supporting software upgrades ● Patch management backups $ 0 / Monthly ● System monitoring - bandwidth usage monitoring ● Database hosting ● Managed shared firewall ● Mail relay service ● Systems Administrator ● Account/Project Manager ● Includes non-production test/staging environment Annual Hosting Fee $ 0.00 C. SUBCONTRACTING Supplier is hereby authorized to use subcontractors in support of its services under the SOW. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order, effective July 25, 2022. Virginia Interactive, LLC DBA NIC Virginia Authorized User By: By: (Signature) (Signature) Name: Matt Crane Name: Todd Weinstein Title: General Manager Title: Chief Deputy Date 9/15/2022 Date: 9/15/2022 VA-190906-VIPN, Change Order No. 4 Page 5 of 5

s5p_0082 · VA-190906-VIPN D-01 CO-03.pdf · CMS & Content

The following changes are made to the Authorized User's Specific Requirements Section: The Specific Requirements are being updated to reflect changes to the existing Authorized User website. Supplier will remove the gap at the top of the Commonwealth Banner so that the Commonwealth Banner is flush with the top of the browser window. Page 1 of 3 Contract No. VA-190906-VIPN 8. TOTAL PROJECT PRICE The following changes are made to the Authorized User's Total Project Price Section: The Total Project Price is being updated to reflect changes to the existing Authorized User website. The following changes, representing a fixed cost, are added to the original Statement of Work:

s5p_0083 · VA-190906-VIPN D-01 CO-03.pdf · General / Other

Functionality Cost Remove Gap over Commonwealth Banner Software Developer Senior – 2 hrs. @ $172.00/hr. $344.00

s5p_0084 · VA-190906-VIPN D-01 CO-03.pdf · Payments - Processing

Project Manager Senior – 1 hrs. @ $152.00/hr. $152.00 Final Cost for Enhancements $496.00 10. MILESTONES, DELIVERABLES, PAYMENT SCHEDULE, AND HOLDBACKS The following changes are made to the Authorized User's Milestones, Deliverables, Payment Schedule, and Holdbacks Section: The following table identifies milestone events and deliverables, the associated schedule, any associated payments, any retainage amounts, and net payments. Page 2 of 3 Contract No. VA-190906-VIPN Milestone Event Payment Due upon acceptance by Authorized User of removing $496.00 Gap over Commonwealth Banner in Staging environment. Total $496.00 This Change Order No. 02 is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit C ii). Statement of Work dated February 28, 2020 as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 02, effective August 13, 2024. Virginia Interactive, LLC DBA Tyler Virginia Authorized User By: By: _ (Signature) (Signature) Name: Matt Crane _ Name: (Print) (Print) Title: General Manager _ _ Title: _ _ Agency Head or Designee Date: 09/25/2024 _ Date: _ Page 3 of 3

s5p_0085 · VA-190906-VIPN D-88 CO 1.pdf · Payments - Processing

Payment Processing • Supplier will provide all necessary technology for payment processing of transactions from nongovernmental end users and to meet the COV 525 standards. • Authorized User will be the merchant of record with Supplier working with the Virginia Department of Treasury (TRS) to configure the merchant account on the Authorized User's behalf. • Funds are dispersed using existing processes established with Authorized User at the Virginia Department of Treasury. • Supplier has provided card swipers at no cost to Authorized User. For additional or replacement devices, Authorized User must purchase devices at market cost. TO: 5. AUTHORIZED USER'S SPECIFIC REQUIREMENTS Payment Processing • Supplier will provide all necessary technology for payment processing of transactions from nongovernmental end users and to meet the COV 525 standards. • Supplier shall assume the role of Merchant of Record for all payment transactions processed under this agreement. • As the Supplier is acting as the Merchant of Record, all payments that are processed will be deposited into a bank account owned by the Supplier. Supplier will be able to provide the Authorized User with access to reports to reconcile payments. • For additional or replacement devices, Authorized User must purchase devices at market cost. FROM: 7. PRODUCTS AND SERVICES TO SUPPORT THE PROJECT REQUIREMENTS (AND/OR SOLUTION) Required Services The Solution is currently in production and requires support and maintenance services. Each of the following services will be provided:

s5p_0086 · VA-190906-VIPN D-88 CO 1.pdf · Payments - Processing

Functional Testing – Supplier will execute a rigorous QA to ensure the implemented payment processing updates align with technical requirements and security requirements. Page 2 Contract No. VA-190906-VIPN, D-88

s5p_0087 · VA-190906-VIPN D-88 CO 1.pdf · Testing & Acceptance

Performance Testing – Supplier will also perform performance testing and integration testing to ensure the quality of the system prior to launch.

s5p_0088 · VA-190906-VIPN D-88 CO 1.pdf · Security & Compliance

Security Scanning – Using industry standard security tools, Supplier will scan the Solution for vulnerabilities and will present findings to Authorized User.

s5p_0089 · VA-190906-VIPN D-88 CO 1.pdf · Accessibility

Accessibility Scanning – Using industry standard accessibility tools, Supplier will scan the Solution for accessibility non-conformance and will present findings to Authorized User.

s5p_0090 · VA-190906-VIPN D-88 CO 1.pdf · Maintenance & Releases

Deployment – On-going release cycle management as needed.

s5p_0091 · VA-190906-VIPN D-88 CO 1.pdf · Support

Operations and Maintenance – Support for all aspects of hosting including managed services and support and maintenance on the applications.

s5p_0092 · VA-190906-VIPN D-88 CO 1.pdf · Hosting & Infrastructure

Hosting – Hosting services include regular maintenance of security, hardware, support software, and facilities.

s5p_0093 · VA-190906-VIPN D-88 CO 1.pdf · Payments - Processing

Customer Service – Supplier will provide customer service to the Authorized User for payment processing. TO: 7. PRODUCTS AND SERVICES TO SUPPORT THE PROJECT REQUIREMENTS (AND/OR SOLUTION) Required Services The Solution is currently in production and requires support and maintenance services. Each of the following services will be provided: Payment Processing - Supplier currently provides the payment processing for the Authorized User. Supplier will provide access to TPE and CCP to process payments made by the end users with Supplier acting as Merchant of Record. Services include reporting features to reconcile payments. Devices - Supplier will provide Ingenico Lane payment devices that support MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments at market cost. Setup and configuration may be required to enable these technologies.

s5p_0094 · VA-190906-VIPN D-88 CO 1.pdf · Payments - Processing

Functional Testing – Supplier will execute a rigorous QA to ensure the implemented payment processing updates align with technical requirements and security requirements.

s5p_0095 · VA-190906-VIPN D-88 CO 1.pdf · Payments - Processing

Customer Service – Supplier will provide customer service to the Authorized User for payment processing. FROM: 8. TOTAL PROJECT PRICE Payment Processing Fees For all credit card transactions, Authorized User will be charged a per transaction fee (“Payment Processing Gateway Fee”), of $1.00. Authorized User understands that as the Merchant of Record, Authorized User will be Page 3 Contract No. VA-190906-VIPN, D-88 responsible for the credit card merchant fees, which are not included in Payment Processing Gateway Fee. Payment Processing - Gateway Fees Unit of Measure Cost (Each) Per Transaction $1.00 Payment Processing Gateway Fee for all card brands (Visa, Discover, Mastercard, American Express) (Each) Per Transaction $1.00 ACH /eCheck Processing Fee Flow of Funds As the Authorized User is acting as the Merchant of Record, all payments that are processed through the Electronic Service will be deposited into a bank account as directed by the Authorized User. The Supplier will invoice the Authorized User monthly for Payment Processing Gateway Fee, as defined VITA Contract No. VA-190906-VIPN, Exhibit B. The Authorized User shall pay all undisputed invoices received from Supplier within thirty (30) days of the date of the invoice. Authorized User must notify Supplier of disputed invoices received from the Supplier within fifteen (15) days of the invoice being received. The Authorized User understands and agrees that the Supplier shall not be responsible for any fees associated with chargebacks or returns. TO: 8. TOTAL PROJECT PRICE Payment Processing Fees For all credit card transactions, Authorized User will be charged a per transaction fee (“Payment Processing Gateway Fee”), of $1.00. This fee will be invoiced monthly. End User will be subject to a credit card processing fee of 2.214% of the total transaction amount. This amount offsets the Merchant Fees charged by the credit card companies. Payment Processing - Fees Unit of Measure Amount Payment Processing Gateway Fee for all card brands (Each) Per Transaction $1.00 (Visa, Discover, Mastercard, American Express) ACH /eCheck Processing Fee (Each) Per Transaction $1.00 Credit Card Processing Fee per transaction for Visa, Percentage of Total 2.214% Discover, and Mastercard brands (paid by end user) Amount Flow of Funds As the Supplier is acting as the Merchant of Record, all payments that are processed will be deposited into a bank account owned by the Supplier. At the time of the payment transaction, the end user is charged 2.214% percentage of total amount fee. As settlement of credit card varies by brand, Supplier will disburse all settled transactions, net of Credit Card Processing Fees, to Authorized User approximately two days after the close of a business day, on a schedule to be established and agreed upon by both parties. At the beginning of each month, the Supplier shall invoice the Authorized User for the payment processing gateway fees and ACH /eCheck processing fees from the prior month. FROM: 13. PROJECT ASSUMPTIONS AND PROJECT ROLES AND RESPONSIBILITIES a. Project Assumptions The following assumptions are specific to this project: • Authorized User will be the merchant of record with Supplier working with the Virginia Department of Page 4 Contract No. VA-190906-VIPN, D-88 Treasury (TRS) to set up the merchant account with Elavon. TO: 13.PROJECT ASSUMPTIONS AND PROJECT ROLES AND RESPONSIBILITIES a. Project Assumptions The following assumptions are specific to this project: • Supplier will be the merchant of record for all payment transactions processed under this agreement. This Change Order is issued pursuant to and, upon execution, shall become incorporated in the SOW, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: 1. Statement of Work D-88, as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, both parties agree to the terms of this Exhibit. Supplier: Authorized User: Virginia Interactive, LLC DBA Tyler Virginia Virginia State Police By: By: (Signature) (Signature) Name: Matt Crane Name: G eneva D. Levesque (Print) (Print) Title: General Manager Title: I T Procurement Supervisor Agency Head or Designee Date: 01/02/2026 Date: 0 1/02/2026 Page 5

s5p_0096 · VA-190906-VIPN D-29.pdf · Notifications & Subscriptions

A. Authorized User-Specific Requirements 1. Configure the Solution, to include the following primary functional components: Event Registration for attendees and sponsors, and administrative tools. Configurations will include the following: a. Event Registration Service i. Provide shopping cart functionality that allows users to register one user or multiple users with a single payment transaction. ii. Ability for users to sign up and pay for event while logged in with an account or without an account for a one-time payment. iii. Allow for users to view their order history, manage their current registrations, and cancel their registrations before a defined cut-off date. iv. Give users the ability to enter information including name, address, phone number, email address, title, and institution/company. v. Present receipts on screen and send via email. vi. Provide username and password management for users. vii. Configure the solution look and feel to match the VITA website. b. Administrative Functions i. Provide ability to log in and create and/or manage user accounts and events. ii. Reporting features to include dynamic reporting on events and donations. iii. Allow ability to update individual registration information. iv. Provide ability for email notifications pertaining to event and donations. v. Ability to configure and modify information about each event, including day, date, time, and location. vi. Allow for promotion/coupon codes creation and management. vii. Allow for ability of administrators to log donations not made through the solution. viii. Provide ability to produce printed materials (e.g. nametags) from registrations. B. Special Considerations for Implementing Technology at Authorized User's Location(s) Internet connected computers and/or mobile devices must be available at the Authorized User's locations in order to utilize the Solution.

s5p_0097 · VA-190906-VIPN D-14.pdf · Payments - Processing

Discovery • Supplier will work with Authorized User to better understand Authorized User's high-level requirements. Supplier will document functional and technical requirements in partnership with Authorized User. • Supplier will develop detailed project plan in partnership with Authorized User. • Discovery phase will include scanning for security vulnerabilities to identify any potential updates required for the application to meet Supplier and COV 525 requirements. Development • Supplier will perform development with Authorized User's assistance. • Build, configure, and implement payment processing layer to include support of card swiper technology • Build, configure, and implement web service calls to OEBS • Build, configure, implement direct-access web form for FOIA payments • Configure Supplier's Electronic Services, including Common Checkout Page (CCP), Direct Access, and Transaction Processing Engine (TPE) for collecting payments online. • Supplier will identify and remediate any issues related to accessibility, security, and PCI standards. • Penetration test prior to migration, with issue remediation as needed. Deployment At the end of the build phase Supplier will perform a QA process to ensure the implemented application aligns Page 2 Contract No. VA-190906-VIPN, D-14 with the approved requirements. Supplier will also execute performance testing and integration testing to ensure the quality of the system prior to launch. Web-based training and online tutorials may be provided in lieu of, or in addition to, written documentation for some aspects of the application. • Provide two (2) in person or virtual training sessions • Create User Guide • Accessibility Testing • Component Testing • Vulnerability Scanning • Ensure Adherence to Standards (State, 508, SOX, PCI DSS, etc.) • Deploy site to production Hosting • Supplier will provide Managed Hosting Services sufficient for the operation and management of the payment applications. • The proposed solution provided by the Supplier Includes regular maintenance of hardware, support software (Windows OS or SQL Server) and facilities required to host and maintain the application. • Supplier's world class hosting facility using NIC's highly secure Enterprise Technology Services (ETS) Tier 4 Data Center in Northern Virginia. Payment Processing • Supplier will provide all necessary technology for payment processing of transactions from nongovernmental end users and to meet the COV 525 standards. • Authorized User will be the merchant of record with Supplier working with the Virginia Department of Treasury (TRS) to configure the merchant account on the Authorized User's behalf. • Funds are dispersed using existing processes established with Authorized User at Virginia Department of Treasury. • Supplier will provide sixty two (62) card swipers at no cost to Authorized User. For additional devices, Supplier and Authorized User will discuss timing and additional cost on an as-needed basis. • Supplier will provide test account credentials for Authorized User to test payment processing solution during the development phase of the project. Annual Requirements • Complete Authorized User Specific Security Checklist. • Certify to Authorized User that Supplier support staff have completed annual security training. • Certify to Authorized User that Supplier support staff have undergone background checks upon employment. • Certify to Authorized User that Supplier support staff working on this SOW are bound by a non-disclosure agreement that prohibits disclosure of Authorized User's non-public information. Operations and Maintenance • Supplier will follow the Authorized User's Information Technology Application Support Change Management Process.

s5p_0098 · VA-190906-VIPN SOW D-21-024 CO-02.pdf · CMS & Content

HEREBY AMENDED BY ADDING THE FOLLOWING SERVICES: 1. Dementia Capable Screener Phase 1 • Supplier to create a screener on the existing Easy Access website asking the individual a set of questions in a Yes/No response format. The questions will be provided to the Supplier by the Authorized User, which will follow AD8 dementia screening research. • Following the format of other Easy Access screeners and tools, the Supplier will allow the individual to fill out the screener on behalf of others and enter a ZIP code to generate a list of the closest Alzheimer's resources. Contract No. VA-190906-VIPN, Exhibit E Page 1 of 3 Contract No. VA-190906-VIPN, Exhibit E • For Phase 1, the Supplier will not build a curated plan based on the responses, but the Supplier may be asked to display Alzheimer resources after the screener is completed. • The completed page will have a link providing information on scoring and interpretation. • The questions and answers will be saved to the users' profile as a PDF only if the user was logged in while taking the screener. • The completed screener will be printable regardless of if the user was logged on while filling out the screener. • The URL can be shared externally for promotional and marketing purposes. • Easy Access and Drupal Administrators will be able to access completed forms for statistical tracking purposes. This Change Order No. 002 is issued pursuant to and, upon execution, shall become incorporated in the SOW D-21-014, which is incorporated in the Contract. In the event of conflict, the following order of precedence shall apply: i). The Contract, including Exhibit A ii). Statement of Work D-21-014, as amended by this and previous Change Orders, with the more current Change Orders superseding older Change Orders. The foregoing is the complete and final expression of the agreement between the parties to modify the SOW and cannot be modified, except by a writing signed by duly authorized representatives of both parties hereto. ALL OTHER TERMS AND CONDITIONS OF THE REFERENCED SOW REMAIN UNCHANGED. By signing below, the authorized parties agree to the terms of this Change Order No. 002 to SOW D-21- 014, effective 5/15/2025. Contract No. VA-190906-VIPN, Exhibit E Page 2 of 3 Contract No. VA-190906-VIPN, Exhibit E Supplier Authorized User By: ________________________________ By: __________________________________ (Signature) (Signature) Matt Crane Name: _____________________________ Name: _______________________________ (Print) (Print) General Manager Title: ______________________________ Title: _________________________________ Agency Head or Designee 05/15/2025 Date: ______________________________ Date: _________________________________ Contract No. VA-190906-VIPN, Exhibit E Page 3 of 3

s5p_0099 · VA-190906-VIPN D-67.pdf · Maintenance & Releases

Supplier agrees to provide Authorized User with the following updates to the current Portal. Manual Input for Taxpayers - Develop the capability for taxpayers to manually input asset line items for BPP Tax. Business Forms - Integrate the Classification Affidavit under business forms. - Make account number a mandatory field for form submission. - Incorporate a newly created form for changing the address of existing businesses. - Add a form specifically designed for military document uploads. Business Tangible Personal Property Extension - Implement a checkbox feature that disappears after March 1st each year. - Investigate web services connectivity with the system of record for this feature. Tax Year Display for BPP Filing - Modify BPP filing buttons to display corresponding tax years, emulating the business license button. Renewal Tracking - Introduce a 'Renewal Application' type in the dropdown menu for tracking purposes. Mass Messages - Integrate mass messages with specified release dates. Status and Notes - Add a 'Pending' status that allows workers to append notes. Form Saving - Explore solutions for allowing forms to be saved, addressing issues of session timeouts. - Discover and document partial completed forms saving feature for future implementation. Form 762 Message - Add a message indicating that Form 762 will not be accepted. -Logic for error message will be provided by the authorized user. VA-190906-VIPN Page 2 of 8 Contract No. VA-190906-VIPN D-67 Application Retrieval - Enable the ability for administrative users to retract an application that has been sent back to the taxpayer. BPP Direct Link - Allow taxpayer online bill to link directly to the Business Personal Property section. Assignment Tracking - Implement a tracking column to display the date and time when an item was assigned by a supervisor or manager. Business Closure - Allow the option to backdate business closures for multiple years, subject to approval and additional information requests. Form Division - Separate form division to accommodate ongoing updates.

s5p_0100 · VA-190906-VIPN D-65.pdf · Integrations & Data Exchange

Supplier agrees to provide Authorized User with the following Analysis and Design. Requirements Analysis Sessions • Meeting with Chesterfield County subject matter experts to clarify requirements and uncover hidden needs. Third Party Integrations and Data Exchange Documentation • Meet with third parties and Chesterfield technical staff. • Analyze available webservice documentation from third party solutions and Chesterfield County. • Define and document all integrations with third party solutions and/or with Chesterfield County systems. Reporting requirements • Meet with Chesterfield County staff Treasurer and Utilities Department Staff. • Define and document the reports and data needed for reporting for both the Chesterfield County Treasurers Office and the Department of Utilities. Screen Mockups • Meet with Chesterfield County staff Treasurer and Utilities Department Staff. • Define and document the user experience for both public and administrative users to include wireframes of each screen

s5p_0101 · VA-190906-VIPN D-21 CO-02.pdf · User Access & Accounts

The following changes are made to the Authorized User's Specific Requirements Section: The Specific Requirements are being updated to reflect updated functionality to the Charitable Gaming Reporting System application. From: Development • Supplier will perform development, transition and migration with Authorized User's assistance to mirror Authorized User's current instance / version. • Supplier will identify and remediate any issues related accessibility, security, and PCI standards. • Penetration test prior to migration, with issue remediation as needed. • Supplier will make functional updates to the AFIS Animal Record Reporting System application to include the following changes: § User can select “continue” on timeout alert message to prevent being logged out by the system § Update numerical fields to be mandatory; cannot be left blank § Update application to accept .docx file format § Submission notices shall be displayed at top of page for successful submission or for submission with validation errors § PIN reset function shall be updated for users and admin users § Values in Column A for Animal Custody Record Report shall be configured as editable values. § Column A in Animal Custody Record Report shall be configured with a new text Page 1 of 6 VA-190906-VIPN, Change Order s Contract No. VA-190906-VIPN area to be mandatory following updates to pre-populated data. § Updates shall be made to prevent user from entering negative values to Animal Custody Record. § Update to View Intake Policy function shall allow for display of most recently updated file § Update to Animal Intake Record shall treat NaN calculation as a 0 and display realtime calculation for field value. § The word "addresses" shall be removed from the labels for two text areas: • Column F: Names and addresses of Virginia releasing agencies from which animal were received • Column L: Names and addresses of Virginia releasing agencies to which animals were transferred. § New fields shall be added to the bottom on Animal Custody Report § Add Login link to public facing Animal Custody Record page. • Supplier will make functional updates to the AFIS Dangerous Dogs application to include the following changes: § Provide ability for system Admin users to reset passwords for existing users. § Provide access for system Admin users to see passwords for existing locality, so that they can access the locality account as needed. § Allow system Admin users to add new users to the system. § Allow locality user or system Admin to self-reset my password if necessary. § Develop function for public users to see Dangerous Dog's picture when searching on the public-facing search database. § Prompt Locality users to confirm/update contact information upon login. § Provide functionality for Admin user to edit locality names. § Provide email notifications to locality users when registered Dangerous Dog is transferred to their jurisdiction. § For Admin users, system will be updated to capture the following dates: date of dog death, jurisdiction transfer, and date dog inactivated. § The system will capture and display jurisdiction transfer history. § “At Large” shall be added to status' available for selection. § The system shall provide an “Approve” button for jurisdiction transfer process • Supplier will make functional updates to OARS application Payment processing to include the following changes: § Configure payment processing to allow each OARS program to have a unique TPE service code. • Supplier will make functional updates to the customer payment portal to include the following changes: § Provide an enhancement to allow for a daily transaction file to be available to VDACS for consumption § Provide access to SFTP location for VDACS to pick up file for processing To: 5. AUTHORIZED USER'S SPECIFIC REQUIREMENTS Technical requirements to be added to what is already provided in the original Statement of Work shall include functional updates to the Charitable Gaming Reporting System application to include the following changes: • Configure field calculation changes to form 101 and 102 as requirements have determined • Add rules preventing the filing of a report before the period is over. • Provide messaging that indicates Manufacturers will pay electronic gaming fees on behalf of the Organization and that if the charity opts to pay they should be hyperlinked to a paper filing form. • Provide additional lines to form a multi-selection checkbox on the form documenting the Manufacturer(s) for the OCRP. Page 2 of 6 VA-190906-VIPN, Change Order s Contract No. VA-190906-VIPN • Allow system to take into account current account balance when calculating the amount due, while maintaining that manufacturer payments are not applied to the charities account and manufacturer payments are only applied to the manufactures account. • The system will allow manufacturers to submit payment details online and via secure email to VDACS with payment details. • Manufacturer file must match the total payment and contains information for each charity they are paying on behalf of: § Organization § OCRP number § Period (quarter) § Amount paid • Manufacturers will require an account. • Initially the account can be managed by VDACS staff, eventually manufacturers will data enter • The manufacturers account will have a record of the payments made for each charity they provide services to. • Charity account screen must detail: § Quarterly report submissions § Annual report submissions § Payments made and by Charity § Account balance (credit or debit) § Past due date 8. Total Project Price The Total Project Price is being updated to reflect updated functionality to the Charitable Gaming Reporting System application. From:

s5p_0102 · VA-190906-VIPN D-21 CO-02.pdf · Payments - Fees

Time and Materials – Labor Rates Cost Sr.

s5p_0103 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Software Developer – 292 hrs. @ $172.00/hr. $50,224.00

s5p_0104 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Business Systems Analyst Mid – 195 hrs. @ $108.00/hr. $21,060.00

s5p_0105 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Systems Administrator Mid – 115 hrs. @ $145.00/hr. $16,975.00

s5p_0106 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Quality Assurance Mid – 84 hrs. @ $100.00/hr. $8,400.00

s5p_0107 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Project Manager – 105 hrs. @ $120.00/hr. $12,600.00 Total Labor Cost $108,959.00

s5p_0108 · VA-190906-VIPN D-21 CO-02.pdf · Reporting & Analytics

Time and Materials – Animal Reporting + Dangerous Dogs Cost Enhancements Sr.

s5p_0109 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Software Developer – 180 hrs. @ $172.00/hr. $30,960.00

s5p_0110 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Business Systems Analyst Mid – 30 hrs. @ $108.00/hr. $3,240.00

s5p_0111 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Systems Administrator Mid – 30 hrs. @ $145.00/hr. $4,350.00

s5p_0112 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Quality Assurance Mid – 10 hrs. @ $100.00/hr. $1,000.00

s5p_0113 · VA-190906-VIPN D-21 CO-02.pdf · CMS & Content

Project Manager – 75 hrs. @ $120.00/hr. $9,000.00 Page 3 of 6 VA-190906-VIPN, Change Order s Contract No. VA-190906-VIPN Total Labor Cost $48,550.00 Discount** ($13,550.00) Final Time and Materials Cost for Enhancements $35,000.00

s5p_0114 · VA-190906-VIPN D-21 CO-02.pdf · Payments - Processing

Time and Materials – Customer Payment Portal Enhancement Cost Sr.

s5p_0115 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Software Developer – 8 hrs. @ $172.00/hr. $1,376.00

s5p_0116 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Business Systems Analyst Mid – 12 hrs. @ $108.00/hr. $1,296.00

s5p_0117 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Systems Administrator Mid – 5 hrs. @ $145.00/hr. $725.00

s5p_0118 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Project Manager – 8 hrs. @ $120.00/hr. $960.00 Total Labor Cost $5,357.00 Discount** Final Time and Materials Cost for Enhancements $5,357.00

s5p_0119 · VA-190906-VIPN D-21 CO-02.pdf · Payments - Processing

Time and Materials – OARS Application Payment Processing Cost Sr.

s5p_0120 · VA-190906-VIPN D-21 CO-02.pdf · General / Other

Software Developer – 30 hrs. @ $172.00/hr. $5,160.00